Product Owner (Remote Position)

Translate voice-of-customer and market input into features that work across multiple vertical markets (Healthcare, Higher Ed, K-12).

Partner with Customer Success/Support to mine feedback and usage signals; ensure product decisions reflect real-world workflows for campus, hospital, and corporate security teams.

Coordinate with Product Operations and cross-functional stakeholders (Sales Enablement, Marketing, Professional Services, Support) to ensure launch readiness (pricing, positioning, FAQs, training, rollout plans).

Provide field-ready artifacts (release notes, demos/scripts) and support early adopters.

Platform & Portfolio Context (nice to have)

Work with adjacent modules/products to ensure seamless hand-offs across the incident lifecycle; understand how capabilities integrate across Web Dispatch, iTrak, ICMS, Command & Planning, and TraQ7 where applicable.

Collaborate with internal and external engineering partners (including dedicated offshore teams) using our standard SDLC processes.

Qualifications

5–8+ years in Product Owner/Business Analyst/Product roles for B2B SaaS or enterprise software; proven delivery in agile environments.

Domain familiarity with security operations in Healthcare, Higher Education, K-12, or Corporate; understanding of data privacy/compliance considerations (e.g., HIPAA, FERPA, Clery).

Expert at writing high-quality user stories and acceptance criteria; comfortable with Jira/Azure DevOps and product analytics.

Strong stakeholder communication—able to balance customer outcomes, technical constraints, and commercial goals.

Experience coordinating cross-functional launches and enablement with Product Ops/Marketing/Sales/Services/Support.

Bonus: Exposure to our portfolio (e.g., REX/Web Dispatch, ICMS, Rhodium, QueTel/TraQ7), or similar safety/security products.

Sprint goal achievement rate; cycle time/throughput; escaped defect rate.

Feature adoption within target verticals; customer satisfaction on new releases; time-to-value.

Backlog health indicators (clarity, prioritization, stakeholder alignment) and launch readiness scorecards.

Product Owners partner with Product Managers at the release level to translate strategy into executable sprint goals and work closely with Engineering/QA to hit those goals—bringing customer context into daily decisions. We leverage fully-embedded engineering partners (onshore/offshore) within our SDLC to scale delivery while maintaining quality.

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.