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Product Operations Manager
Bethink Labs
Toronto, CAN
Full Time
Senior
1 weeks ago
Product OperationsIncident ManagementChange ManagementRelease ManagementDynatraceDatadog
Free
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Product OperationsIncident ManagementChange Management
About the Role
Bethink Labs is seeking a Product Operations Manager to own and elevate product operations, including incident management, release management, and operational excellence. You will lead a team, design processes, and build systems to scale.
Key Skills for This Role
Product OperationsIncident ManagementChange ManagementRelease ManagementDynatraceDatadog
Responsibilities
- Own and lead production operations, including incident management and rapid resolution
- Design and build incident management organization, processes, escalation paths, and operational playbook
- Lead and develop a product operations team, establishing best practices
- Own Change Management and Release Management processes
- Drive continuous improvements through post mortems, root cause analysis, and preventive measures
- Act as stakeholder facing escalation point during critical issues
- Identify gaps in operational maturity and independently develop plans
- Partner with Engineering, QA, and Product team to improve system reliability and operational efficiency
Requirements
- 5+ years in product operations, technical operations, or similar roles supporting technical teams
- At least 2 years of leadership experience
- Proven track record of ownership and building processes
- Ability to discern truly urgent problems from routine issues
- Fast learner capable of understanding complex technical systems quickly
- Strong communicator who knows when and how to push back constructively
- Technical proficiency and experience in QA testing methodologies
- Experience with monitoring tools (Dynatrace, Datadog, or CloudWatch)
- Experience with Crashlytics or similar crash reporting tools
- Proficiency with AWS infrastructure
- Technical knowledge of GraphQL and REST APIs
- Technical knowledge of CI/CD pipelines and deployment processes
Full Job Posting
About the Role
- Seeking an experienced Product Operations Manager to own and elevate product operations function.
- Design and implement robust incident management organization, Configuration Management and Release Management processes.
- High impact ownership role requiring technical depth and strategic thinking.
What you'll do
- Own and lead production operations, leading a team of product experts and managing critical incidents.
- Design and build incident management organization, processes, escalation paths, and operational playbook.
- Lead and develop a product operations team, establishing best practices.
- Own Change Management and Release Management processes.
- Drive continuous improvements through post mortems, root cause analysis, and preventive measures.
- Act as stakeholder facing escalation point during critical issues.
- Identify gaps in operational maturity and independently develop plans.
- Partner with Engineering, QA, and Product team to improve system reliability and operational efficiency.
What we're looking for
- 5+ years in product operations, technical operations, or similar roles with at least 2 years of leadership experience.
- Proven track record of ownership and building processes.
- Ability to discern truly urgent problems from routine issues.
- Fast learner capable of understanding complex technical systems quickly.
- Strong communicator who knows when and how to push back constructively.
- Technical proficiency and experience in QA testing methodologies.
- Experience with monitoring tools (Dynatrace, Datadog, or CloudWatch).
- Experience with Crashlytics or similar crash reporting tools.
- Proficiency with AWS infrastructure.
- Technical knowledge of GraphQL and REST APIs.
- Technical knowledge of CI/CD pipelines and deployment processes.
- Familiarity with iOS and Android platforms.
Pay
- $110,000 125,000 CAD base salary.
- Does not include other variable compensation components (annual bonus, benefits, etc.).
Location
- Remote first, based in Toronto.
- Team distributed across North America; headquarters in California and Toronto hub with office in downtown core.
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