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Product Operations Manager, Meta Superintelligence Labs

Meta
Menlo Park, USA
Full-time
Senior · 8+ years experience
Onsite
USD 123000-179000 yearly / year
Discovered 1 weeks ago
SQLAI/MLLLM
Free

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SQLAI/MLLLM
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Responsibilities

  • Become an expert in the health and quality of MSL products, identifying trends, regressions, and user pain points through data analysis and hands-on product usage
  • Own end-to-end product quality programs for your area, including launches, dogfooding, RCAs, SEVs, and app health regressions automating first and operating with high reliability
  • Design, build, and operate autonomous AI agents and workflows for your product area: bug triage, prioritization, classification, deduplication, and resolution
  • Partner with engineering and product teams to drive resolution of high-priority issues and influence product roadmap based on quality insights
  • Prepare communication materials and progress tracking for multiple audiences including delivering updates to leadership stakeholders
  • Collect, analyze, and leverage data to identify quality trends and inform product decisions; build dashboards and metrics to drive data-driven decision making
  • Build and maintain an evals practice for your area, ensuring AI solutions meet accuracy thresholds through LLM judges, labelers, and governance frameworks
  • Assess and improve existing AI solutions within your scope, driving migration to standard platforms and partnering with AI Implementations leadership on scaling decisions
  • Coordinate with cross-functional teams and Foundations partners to align on org-wide priorities and share best practices
  • Design and operate AI workflows that comply with MSL data sensitivity guardrails, ensuring quality signals are collected and processed within encryption boundaries and privacy-first constraints

Minimum Qualifications

  • Bachelor's degree in a directly related field, or equivalent practical experience
  • 8+ years of experience in product operations, business operations, strategy, consulting, or technical program management within a technology or AI-focused organization
  • Analytical experience using data to tell a story and influence product direction using intermediate to advanced SQL
  • Experience building or deploying AI/ML solutions or automation in production workflows
  • Experience communicating and influencing multiple cross-functional stakeholders and senior leadership
  • Experience solving problems and breaking down ambiguous issues into component parts to develop solutions

Preferred Qualifications

  • Familiarity with AI or ML product development lifecycles, including model evaluation, safety review, and deployment processes
  • Track record of defining operational strategy in ambiguous, fast-moving environments and driving adoption across large cross-functional organizations
  • Experience building or improving operational tooling such as project tracking systems, workflow automation, or data pipelines to support research or engineering teams
  • Experience working within an AI research, machine learning, or large-scale model development organization

Compensation

  • $123,000/year - $179,000/year; Country: US; Bonus eligible; Equity eligible

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