Product Operations Manager

Essential Duties and Responsibilities

• Establish and maintain operational readiness frameworks for existing products, releases, and product partners
• Define and enforce readiness criteria to ensure offerings are implementable, supportable, and scalable
• Build and standardize processes for ongoing product releases, partner enablement, and cross-functional execution
• Coordinate execution across Product, Professional Services, Sales, Marketing, Support, and Engineering to ensure alignment and accountability
• Serve as the central point of coordination for third-party partners (e.g., AG Mednet, Pharmaseal), ensuring operational alignment and scalability
• Translate product enhancements and partner initiatives into clear operational plans, including workflows, ownership, and delivery models
• Establish and maintain structured customer feedback loops, incorporating insights from internal and external Product Advisory Councils into operational planning
• Identify and resolve gaps between product design and real-world customer usage
• Define and track key metrics related to readiness, operational efficiency, and partner performance
• Provide clear communication on readiness status, risks, and dependencies to internal stakeholders and leadership
• Continuously improve processes and frameworks to reduce friction and support scale

Stakeholders / Customers

Education and Experience

Working Conditions

Additional Skills and Abilities

• Strong ability to bring structure to ambiguous and evolving environments
• Proven experience driving cross-functional initiatives without direct authority
• Excellent organizational and operational thinking skills
• Strong stakeholder management and communication skills, including executive-level interaction
• Ability to balance strategic thinking with hands-on execution
• Experience working with third-party vendors or strategic partners preferred

About the Opportunity