Product Manager-— Workspace
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
TTEC Digital seeks a Product Manager to own the agent and supervisor experience for AI-powered CX tools. The role involves defining product strategy, designing high-density operator interfaces, and shipping enterprise features.
Key Skills for This Role
Responsibilities
- Own the end to end agent and supervisor experience across live and post interaction surfaces
- Set the standard for information hierarchy, interaction ergonomics, and real time UX in dense operator tooling
- Partner with design to prototype and pressure test flows before production code ships
- Define perceived latency and interruption budgets for each real time assist surface
- Measure success in AHT, agent adoption, CSAT, and acceptance rate of suggestions
- Own a capability area’s backlog and specs
- Write one page specs that gate every build
- Define acceptance criteria and customer pilot targets
- Ensure billing meter and RBAC scoping per feature
Requirements
- 7+ years of product in B2B SaaS
- Contact center, CCaaS, or developer platform experience strongly preferred
- Writes crisp one page specs that an engineer can build from without a meeting
- Technical enough to reason about events, plugins, and latency budgets
- Has shipped to real enterprise customers on a fast cadence
- Reads the market and knows the competition
- Business fluent; frames decisions in ARR, attach, retention, and margin
- Has taste; can tell within 30 seconds of a demo whether a flow will wow a buyer
- Shipped complex, high density operator or agent facing tooling
- Real time or streaming UX experience
Full Job Posting
The Work
- We’re an innovation group inside TTEC building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation.
- We move like an early stage startup, backed by the scale of a company that’s been obsessed with customer experience since 1982.
The Role
- You’re one of two PMs reporting to the VP, Product Management.
- You own the front of house — everything the human agent and their supervisor touch: the Agent UI, the Control UI, and the Active Listening UX.
What You Will Do
- Own the end to end agent and supervisor experience across live and post interaction surfaces.
- Set the standard for information hierarchy, interaction ergonomics, and real time UX in dense operator tooling.
- Partner with design to prototype and pressure test flows before a line of production code ships.
- Define perceived latency and interruption budgets for each real time assist surface.
- Measure success in AHT, agent adoption, CSAT, and the acceptance rate of the suggestions you surface.
- Own a capability area’s backlog and specs.
- Write the one page specs that gate every build.
What You Will Bring
- 7+ years of product in B2B SaaS; contact center, CCaaS, or developer platform experience strongly preferred.
- Writes crisp one page specs that an engineer can build from without a meeting.
- Technical enough to reason about events, plugins, and latency budgets.
- Has shipped to real enterprise customers on a fast cadence.
- Reads the market. Knows the competition cold.
- Business fluent. Frames decisions in ARR, attach, retention, and margin.
- Has taste. Can tell within 30 seconds of a demo whether a flow will wow a buyer.
- Shows their work. Brings a competitor teardown or packaging proposal to the final round.
What the Workspace Product Manager Specifically Needs
- Shipped complex, high density operator or agent facing tooling — contact center, trading, ops consoles, dev tools, or clinical/EHR.
- Real time or streaming UX experience: surfacing live signals without overwhelming the recipient.
- Deep design partnership. You think in flows and states.
- Fluent in accessibility, keyboard first workflows, and enterprise UX patterns for information dense screens.
- Treats RBAC and permissioning as a first class UX problem.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TTEC Digital
Product Manager-— Workspace
Toronto, CAN
TTEC Digital recherche un Product Manager — Workspace pour rejoindre son groupe d'innovation et construire la prochaine génération d'outils AI CX. Le candidat idéal possède 7+ ans d'expérience en produit B2B SaaS, idéale
Product Manager — Services
Toronto, CAN
TTEC Digital seeks a Product Manager for Services to own the platform behind AI CX tools, including AI services, Desktop Intercept, and Integrations. You will set latency/cost budgets, own eval and guardrails, and priori
Product Manager — Services
Toronto, CAN
TTEC Digital is looking for a Product Manager to own the platform behind the product, including AI services, Desktop Intercept, and Integrations. You will set latency and cost budgets, own eval and guardrails as product,