Product Manager

As a Product Manager at KIBO, you will play a vital role supporting the product lifecycle for our eCommerce and Order Management System Platform, helping to turn client needs into functional, innovative features. This is a hands-on role where you will learn to bridge the gap between business strategy and technical execution, working closely with senior product leaders to deliver value to our global clients.

About Kibo Commerce:

Kibo Commerce is a composable digital commerce platform for B2C, D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, and Jelly Belly trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.

Kibo’s expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023, and named a leader in The Forrester Wave™: B2C Commerce Solutions, Q2 2022.

By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us!

WHAT YOU’LL DO

Support the senior PM team in managing the product lifecycle for eCommerce and OMS features, from initial research to final launch

Translate problems into clear, outcome‑oriented PRDs and user stories; leverage AI to draft and refine specs and acceptance criteria in collaboration with Engineering.

Partner with Engineering teams to deliver high‑quality features on time, using AI‑powered tools for planning, status, and documentation.

Assist in maintaining the product roadmap and ensuring that project timelines are met through rigorous organization and task management

Work with internal stakeholders to document detailed functional requirements and user stories for the engineering team

Actively participate in Scrum ceremonies, helping the team prioritize the backlog and clarify requirements during development sprints

Conduct market research and perform ROI analysis to help build business cases for new product initiatives.

Partner with Engineering, QA, and Support teams to troubleshoot issues and ensure product releases meet our quality standards

Help create internal documentation and "cheat sheets" to explain new features to the Sales and Marketing teams.

Monitor customer feedback and product performance metrics to suggest improvements for the user experience

Continuously synthesize customer feedback, product usage, and market signals using AI tools

2+ years of experience in Product Management, Business Analysis, or a related role within a software/SaaS environment

Experience in eCommerce, Supply Chain technology, or Retail ERP systems

Experience evaluating and prioritizing technology partner integrations, including gathering joint requirements, defining integration use cases and data flows, and translating them into clear specs for Engineering. Key integration areas include ERP systems, marketplaces, supply chain, payments, and other commerce-related solutions.

AI‑native Product Manager to own the discovery and delivery of key components of Kibo’s unified commerce platform. You will use AI agents and data‑driven workflows to deeply understand customer problems and partner with Engineering and GTM teams to deliver differentiated, high‑impact capabilities.

Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences

A "can-do" attitude with a knack for breaking down complex problems into small, manageable tasks

Basic understanding of Agile methodologies and the software development life cycle

Proven ability to manage multiple tasks simultaneously without letting the small details slip through the cracks

A team-first mindset and a hunger to learn from senior mentors and engineers. KIBO PERKS: Flexible schedule and hybrid work setting Paid company holidays and global volunteer holiday Generous health, wellness, benefits, and time away programs Commitment to individual growth and development and opportunity for internal mobility Passionate, high-achieving teammates excited to help you succeed and learn Company-sponsored events and other activities At Kibo we celebrate and support all differences. Kibo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.

Flexible schedule and hybrid work setting

Paid company holidays and global volunteer holiday

Generous health, wellness, benefits, and time away programs

Commitment to individual growth and development and opportunity for internal mobility

Passionate, high-achieving teammates excited to help you succeed and learn

Company-sponsored events and other activities