Product Manager, Platform Services

The Product Manager will lead the definition, prioritization, and execution of CJ’s Platform Services strategy and roadmap across the following core pillars: Identity, Access & Organization Lead the strategy and evolution of CJ’s shared identity and access capabilities, including authentication, authorization, SSO, MFA, user identity, roles and permissions, user and company relationships, organizational access models, and other shared access capabilities. Shared Platform Experience Define and evolve the common experiences that span the CJ platform, including global navigation, homepage and dashboard frameworks, cross-application experiences, search, notifications, user preferences, and other shared capabilities that create a cohesive customer experience. Design System & Experience Standards Partner with UX and engineering to drive the evolution and adoption of CJ’s shared design system, UI and interaction standards, accessibility requirements, responsive experiences, and browser and device policies across product domains. Globalization & Localization Lead the shared framework for delivering CJ experiences globally, including translations, locale behavior, regional formatting, currencies, dates, time zones, and other localization capabilities. Platform Configuration & Communications Define shared capabilities for platform configuration, customer entitlements, feature enablement, preferences, notifications, alerts, announcements, and other common communication experiences. Shared Platform Integrations Oversee third-party integrations that extend shared CJ platform capabilities and serve multiple areas of the business, while establishing clear ownership boundaries between shared platform integrations and integrations specific to individual product domains. Platform Performance & Experience Health Partner across product and engineering teams to establish platform performance expectations, identify systemic experience issues, define platform health metrics, and prioritize improvements to the responsiveness, reliability, and overall quality of the CJ experience. AI Experience & Agent/MCP Ecosystem Lead the vision for CJ’s shared AI experience and ecosystem, including the Agent Library, agent discovery, shared conversational experiences, AI governance, and the cross-platform strategy for Model Context Protocol (MCP). Establish the standards, discoverability, lifecycle expectations, and governance that enable domain product teams to build and operate their own agents and MCPs consistently across CJ. Domain product teams retain ownership of the business capabilities, agents, and MCP implementations specific to their respective areas. Cross-Platform Strategy & Governance Establish and maintain the strategic roadmap for Platform Services, ensuring alignment with CJ’s broader product strategy, organizational priorities, and customer needs. Drive adoption of shared platform capabilities and standards across product domains to improve consistency, reduce duplication, and accelerate product development. Define and track platform adoption, performance, and experience-health metrics to measure success and inform future investment. Stay informed of emerging platform, identity, AI, and interoperability trends and translate relevant developments into opportunities for CJ’s platform strategy.

The ideal candidate will have significant experience defining and delivering shared platform capabilities within a complex product organization.

Key qualifications include: 10+ years of product management experience, preferably within SaaS, enterprise platforms, commerce, advertising technology, or other complex technology environments.

Demonstrated experience defining and executing platform product strategy across multiple product domains and engineering teams.

Strong technical foundation, with an understanding of identity and access management, authorization, platform architecture, shared services, integrations, and modern web application architectures.

Demonstrated ability to identify opportunities for reusable platform capabilities and drive their adoption across multiple product teams.

Strong understanding of emerging AI product patterns, including AI agents and interoperability approaches such as Model Context Protocol (MCP), and the ability to translate evolving technologies into pragmatic product and platform strategies.

working closely with UX and engineering to deliver consistent, scalable, accessible, and high-performing customer experiences.

Excellent communication, influence, and stakeholder management skills, with demonstrated ability to drive alignment and resolve ambiguous ownership across teams.

Strong analytical and problem-solving abilities, with experience using data and product metrics to prioritize investments and measure platform success.

with Agile methodologies and modern product management practices.

A Bachelor's or Master’s degree in Computer Science, Engineering, Business, or a related field is preferred.

Position Impact This role plays a critical part in ensuring CJ operates as a unified platform.

By defining and evolving the shared capabilities, experiences, and standards used across product domains, the Product Manager will help reduce duplication, improve customer experience, strengthen platform scalability and performance, and enable product teams to deliver new capabilities more efficiently.

The role will also help shape CJ’s evolution toward an AI-enabled platform by defining the shared experience, ecosystem strategy, and governance through which domain-specific agents and MCPs can be discovered, trusted, and used consistently across CJ.

This description serves as an internal reference document for HR and hiring teams.

Additional information This is a hybrid role requiring 3 days a week in office.

CJ is the leader in Performance Marketing.

We take pride in our innovative technology, comprehensive data solutions and our people.

We equip our teams with advanced tools, training and career development opportunities all to provide modern solutions, strategies and support to deliver high quality results for our clients.

We work in an enthusiastic, collaborative team setting that values outstanding performance.

We're a community of creative and passionate problem solvers who go the distance to tackle the tough questions, think creatively, and drive resourceful growth, for our clients—and ourselves.

We foster and embody an inclusive and collaborative culture where diverse perspectives are sought, relationships are valued, and people feel accepted with a sense of belonging in expressing themselves authentically.

We pride ourselves in having a workplace environment that values both work and play.

Why Our Workplace Stands Out Apart from offering competitive salaries, 401K matching, wellness programs, and comprehensive medical, dental, and vision coverage, we provide:

• Flexible time off without the hassle of accrual
• A generous number of paid holidays
• Company-sponsored team-building events

• Annual recognition awards
• Hybrid work arrangements for optimal work-life balance
• Parental bonding leave
• Backup care options for children and elders
• An employee discount program
• International SOS program for global support
• Business Resource Groups, where employees connect over shared interests to cultivate an engaging, inclusive environment …and those are just a few of our great perks! Come join us and see what makes our company a great place to work. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines. #LI-DT1 Compensation Range: USD $88,540.00 - USD $127,155.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/23/2026.