indeed
Product Manager
CaseWare International
Toronto, CAN
Full Time
Mid
Hybrid
3 days ago
Product ManagementAccount ManagementStrategic Partnership ManagementJiraConfluenceExcel
Free
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Product ManagementAccount ManagementStrategic Partnership Management
About the Role
Caseware is seeking a Product Manager to join the CPO's Office, owning execution across strategic enterprise account relationships and cross-functional initiatives. You will drive account strategy, roadmap alignment, and go-to-market execution with significant autonomy.
Key Skills for This Role
Product ManagementAccount ManagementStrategic Partnership ManagementJiraConfluenceExcel
Responsibilities
- Own the strategic relationship for key enterprise accounts, acting as the CPO's forward deployed product resource on migrations, roadmap negotiations, and escalations
- Drive Product and Commercial alignment, owning reconciliation of product prioritization against the roadmap and resolving conflicts
- Set go to market and customer lifecycle strategy for major account segments, owning account mapping dashboards
- Own client escalations end to end, diagnosing root cause, aligning engineering and technical stakeholders, and making trade off decisions
- Identify gaps in visibility and build tools and dashboards to close them, driving adoption across product and account teams
- Turn ambiguous, multi stakeholder input into clear initiatives, epics, and decisions
- Drive cross functional alignment across Product, Engineering, Design, and Commercial teams
Requirements
- 3+ years of experience in product management, account/strategic partnership management, or consulting, ideally within SaaS or technology
- Proven ownership of ambiguous, cross functional initiatives from discovery through resolution, with minimal oversight
- Strong executive level communication skills
- Comfort managing multiple senior external stakeholder relationships simultaneously
- Working familiarity with Jira and Confluence
- Comfort working with data to build dashboards or trackers (Excel proficiency required; SQL or BI tool experience a plus)
- High agency: identifies what needs to happen, moves without waiting to be told, takes ownership of outcomes
- Experience in or exposure to accounting, audit, or other regulated industries is a plus
- MBA or equivalent business training is a plus
Full Job Posting
Company Overview
- Caseware is one of Canada's original Fintech companies, leading the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries.
- We are looking for a Product Manager to join our CPO's Office and own execution across some of Caseware's most strategic enterprise account relationships and cross functional initiatives.
What you will be doing
- Own the strategic relationship for key enterprise accounts, acting as the CPO's forward deployed product resource on migrations, roadmap negotiations, and escalations.
- Drive Product and Commercial alignment, owning the reconciliation of product prioritization against the roadmap and resolving conflicts.
- Set go to market and customer lifecycle strategy for major account segments, owning account mapping dashboards.
- Own client escalations end to end — diagnosing root cause, aligning engineering and technical stakeholders on a resolution path.
- Identify gaps in visibility and build the tools and dashboards needed to close them.
- Turn ambiguous, multi stakeholder input into clear initiatives, epics, and decisions.
- Drive cross functional alignment across Product, Engineering, Design, and Commercial teams.
What you will bring
- 3+ years of experience in product management, account/strategic partnership management, or consulting, ideally within SaaS or technology.
- Proven ownership of ambiguous, cross functional initiatives from discovery through resolution, with minimal oversight.
- Strong executive level communication skills.
- Comfort managing multiple senior external stakeholder relationships simultaneously.
- Working familiarity with Jira and Confluence.
- Comfort working with data to build dashboards or trackers (Excel proficiency required; SQL or BI tool experience a plus).
- High agency: you identify what needs to happen, move without waiting to be told, and take ownership of outcomes.
- Experience in or exposure to accounting, audit, or other regulated industries is a plus.
- An MBA or equivalent business training is a plus but not required.
Salary Range
- The annual base salary for this position is between CAD 105,000 and CAD 115,000 per year.
- This role is also eligible for discretionary bonus and/or commission, as well as other benefits.
What's in it for you
- Innovation is at our core; we work with cutting edge technology in accounting and financial reporting.
- We are committed to a collaborative culture where your ideas are valued.
- Work life balance is important to us; we offer flexible work options, remote opportunities, and generous time off policies.
- We offer competitive compensation, including a competitive salary and comprehensive benefits.
- We are driven by impactful work; your contributions directly affect how our clients manage financial processes.
- Recognition and rewards matter to us; we celebrate hard work through recognition programs, performance bonuses, and career growth opportunities.
- We embrace global opportunities; work on international projects and collaborate with a diverse, global team.
About Caseware
- Caseware's cutting edge software products are designed for accounting firms, corporations, and governments.
- With a recent strategic investment from Hg Capital in 2020, Caseware is in its next major growth phase.
- One of Caseware's core values is Many Voices, One Team; we are dedicated to building diverse teams.
Additional Information
- This is a full time permanent position.
- This is a hybrid role requiring 3 days a week in our Toronto office.
- The recruitment process may use AI assisted tools but not for candidate screening or assessment.
- Any successful candidate will need to complete a background check through Certn.co.
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