Product Manager - Operations Platform (remote opportunity)

We're looking for a motivated Product Manager to own the internal platforms, data pipelines and operational tools that power Tivity's fitness and wellbeing programs.

You'll drive the roadmap and execution for internal applications such as call center tools, membership APIs and file ingestion, client portals, and the operations console — systems that keep our business running efficiently and accurately.

You'll partner with Engineering, Data, and Operations teams to balance platform reliability with process improvements, working sprint by sprint to reduce manual effort, improve data accuracy, and scale our internal capabilities .

• Contribute to Platform Vision – Help shape the roadmap for internal operations tools, ensuring they scale with business needs and reduce manual overhead.
• Own Operational Workflows – Drive strategy and execution for internal applications supporting member file loads, call center support applications and other core operational workflows end to end.
• Prioritize and Execute – Work cross-functionally with engineering, data, and ops teams to prioritize platform improvements and ship reliable releases.
• Understand User Needs – Gather requirements from internal stakeholders (operations teams, client managers, support) to uncover workflow bottlenecks and automation opportunities.
• Measure and Iterate – Track key metrics around processing accuracy, throughput, error rates, and cycle times to identify where the platform needs improvement.
• Communicate Progress – Share updates, insights, and blockers with stakeholders to maintain alignment and transparency across your product areas.
• Stay Current – Keep up with best practices in operations tooling, data pipeline design, and platform engineering to bring practical improvements to the team.

What You'll Bring to the Team:

• 3-5 years of product management experience, preferably with internal tools, platforms, or operations-focused products
• Experience improving operational workflows, reducing manual processes, or scaling backend systems
• Proven track record of working with engineering and operations teams to ship reliable, high-throughput systems
• Strong communication skills and ability to translate technical complexity into clear priorities for stakeholders