Product Manager

• Develop deep expertise in the personas we serve — corporate security, intelligence analysts, executive protection, threat assessment, brand and communications teams — including how their work is structured, staffed, measured, and escalated.
• Interview customers and prospects continuously. Run discovery conversations, ride-alongs, and feedback sessions that produce specific problem statements rather than feature requests.
• Maintain a clear, current view of the problems we solve well today, where we can improve, and the problems we should be solving 12 to 24 months from now.
• Track industry trends, threat landscape shifts, platform and data-access changes, regulatory developments, and the competitive field, and translate them into implications for our roadmap.

• Own a value stream in the Risk Intelligence roadmap: decide what we build, what we defer, and what we decline, with reasoning that stands up to scrutiny.
• Balance business objectives, customer needs, and industry trends when sequencing work, and make the tradeoffs explicit to stakeholders.
• Define the problem sets and jobs to be done that anchor each initiative, so the team understands the outcome before it debates the solution.

• Partner with Engineering and Design to translate customer problems into specifications, acceptance criteria, and deliverable milestones the team can execute against.
• Break large initiatives into releasable increments that produce customer value early and inform what comes next.
• Stay close through delivery — grooming, scope decisions, testing, and launch readiness — and resolve ambiguity before it becomes rework.

• Use AI development and design tools such as Claude Code, Claude Design, and Codex to build working prototypes, pressure-test concepts, and put something tangible in front of customers in days rather than quarters.
• Treat prototypes as a research method: use them to invalidate weak ideas inexpensively and to sharpen strong ones before Engineering commits.
• Bring that fluency to the wider product team and raise the bar for how quickly we can move from idea to evidence.

• Define what success looks like before launch — adoption, analyst efficiency, signal quality, retention impact, revenue contribution — and instrument for it.
• Analyze product usage data and customer outcomes after release, report honestly on what worked and what did not, and feed those findings into the next round of prioritization.

• Work with Product Marketing to position new capabilities, shape messaging, and equip Sales, Customer Success, and Support to sell and support them with confidence.
• Translate product functionality into narratives and practical applications that customer-facing teams can use in real conversations.
• Lead internal training, demos, and Q&A sessions so the organization understands not just what shipped but why it matters to the people who use it.

What you bring to the role:

• Operational experience protecting people, businesses, or brands — in corporate security, intelligence, threat assessment, executive protection, law enforcement, military, a global security operations center, or a comparable environment.
• Hands-on experience using social and open-source threat intelligence products as a practitioner, with a clear point of view on where they help and where they fall short.
• Working knowledge of manual open-source intelligence tradecraft — source discovery and validation, platform-specific search and Boolean logic, geolocation and imagery verification, persona and account analysis, and corroboration across sources.
• Product management experience, or demonstrated ownership of a product-adjacent function such as intelligence program design, tooling selection, or internal capability building.
• Strong analytical judgment and comfort making decisions from incomplete or conflicting information.
• Advanced written and verbal communication skills, with the ability to hold a technical conversation with Engineering and a strategic one with an executive on the same day.
• Comfort with tools like Jira, Confluence, and product analytics software.
• A collaborative, no-ego approach and the ability to manage multiple priorities in a fast-moving environment.
• Resourcefulness — you keep going when the path is not clear.
• Energetic, empathetic, and earnest, with a consistent record of delivering quality work on schedule.

• Experience building or scaling an intelligence function, including analyst workflow design, reporting standards, and escalation criteria.
• Familiarity with Agile delivery, APIs, system integrations, or data pipelines.
• Exposure to threat assessment frameworks such as WAVR-21 or RAGE-V.
• Experience with product enablement or go-to-market support.

Must be located in Halifax, Nova Scotia, Canada with flexibility for travel for occasional customer on-sites.

Sponsorship: AlertMedia does not sponsor employment visas.

Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.

Why this role matters:

Our customers rely on us to help them keep their employees safe and connected.

When we get Social Intelligence right, a security team learns about a threat early enough to act on it — and someone goes home safe who otherwise might not have.

We are looking for someone who has done that work and wants to make it possible for many more people to do it well.

If that is the mission you want to spend your time on, we would like to talk with you.

Why you’ll love working at AlertMedia:

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.

• Competitive Base Salary + Company-Wide Bonus program
• Generous and flexible time off and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
• 401K with generous company match
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back
• A Best Places to Work company 10 years in a row and numerous other awards
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
• Ongoing career development opportunities through our Learning & Development team
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency.

Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently.

AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work.

Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage.

We'd love to get to know you better and share how we serve our amazing customers.

For more information, please visit www.alertmedia.com

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