Product Manager - Events & Activities

Jonas Club Software

Markham, CAN

Full Time

Mid

1 weeks ago

Product ManagementMarket ResearchCross functional CollaborationAI Driven DevelopmentData AnalysisStrategic Thinking

Free

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Key skills for this role

Product ManagementMarket ResearchCross functional Collaboration

The Product Manager for Activities defines product outcomes that deliver measurable customer value and business impact across Jonas’s Activities suite.
Ensures the organization invests in the right solutions by combining deep customer insight, market awareness, financial accountability, and strong cross functional alignment.
Key competency: embrace AI Driven Development Lifecycle (AI DLC) to transform how we build software.

Expected base salary range: CAD 95,000 – CAD 105,000 depending on experience and qualifications.
Role Type: New Role
AI Disclosure: AI may be used during the hiring process.

Understand customer segments, operational workflows, and unmet needs across club activities such as dining, events, courts, and bookings.
Identify where existing solutions fall short for staff efficiency, member experience, and operational reliability.
Monitor industry trends and competitive offerings across hospitality, reservations, scheduling, and event management.
Validate opportunities through customer conversations, market feedback, and internal stakeholder input.
Support pricing, packaging, and monetization strategies across the Activities suite.
Build business cases and support ROI based prioritization of modernization initiatives.
Track adoption, usage, retention, and revenue contribution of Activities products.

Define clear product outcomes and success metrics for the Activities suite.
Establish priorities that balance customer needs, operational efficiency, and revenue impact.
Drive modernization efforts that replace or significantly improve legacy activity workflows.
Make informed trade offs between scope, timing, and long term platform sustainability.
Align leadership and stakeholders on investment decisions and sequencing.
Ensure product strategy remains grounded in real club operating environments.

Partner closely with UX, Engineering, and Operations to guide solution direction.
Work hand in hand with the Activities Product Owner to ensure delivery aligns to defined outcomes.
Communicate priorities, timelines, risks, and outcomes clearly across teams.
Support go to market planning, internal enablement, and adoption readiness.
Engage with Sales, Support, and Client Experience teams to ensure solutions meet market needs.

Monitor product performance and customer feedback across dining, courts, events, and bookings.
Identify opportunities to improve usability, reliability, and operational efficiency.
Drive improvements that increase adoption, satisfaction, and long term retention.
Use data and customer insight to continuously refine product strategy and priorities.
Ensure learnings from releases feed back into future investment decisions.

Leading provider of enterprise management software solutions serving vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services.
Comprised of over 65 distinct brands, each a respected leader in its domain.
Supports over 60,000 customers in more than 30 countries.
Employs over 6,000 skilled professionals; global workforce of more than 30,000 employees.
Headquartered in Canada, 100% owned subsidiary of Constellation Software Inc., listed on TSX (CSU.TO).