indeed
Product Manager, Clinical Products & Services
Pocketpills
Surrey, CAN
Full Time
Mid
6 days ago
Product ManagementClinical WorkflowsHealthcare TechnologyUser StoriesStakeholder ManagementData Analysis
Free
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Product ManagementClinical WorkflowsHealthcare Technology
About the Role
Pocketpills seeks a Product Manager to lead product development for clinical offerings in virtual care and pharmacy. The role involves translating clinical workflows into digital experiences, collaborating with cross-functional teams, and launching new clinical programs.
Key Skills for This Role
Product ManagementClinical WorkflowsHealthcare TechnologyUser StoriesStakeholder ManagementData Analysis
Responsibilities
- Lead product discovery for clinical and pharmacy workflows by identifying opportunities to improve patient, provider, and operational experience
- Translate clinical service needs into clear product requirements, user stories, workflow designs, acceptance criteria, and launch plans
- Partner closely with physicians, pharmacists, nurse practitioners, care teams, Engineering, Design, Data, Compliance, and Operations
- Design and optimize workflows across the care journey, including clinical intake, prescription processing, renewals, follow ups, medication adherence, and patient education
- Support the launch of new clinical programs and treatment categories by defining scalable product experiences and operational processes
- Define and continuously improve clinical safety checks, escalation pathways, quality assurance processes, and operational metrics
- Leverage data and customer insights to improve activation, conversion, SLAs, retention, clinical efficiency, and patient outcomes
- Contribute to the development of AI enabled clinical and operational tools, ensuring safe and compliant implementation
- Prioritize initiatives by balancing patient impact, clinical quality, business objectives, and technical feasibility
- Collaborate across teams to ensure products meet regulatory, privacy, and clinical quality standards
Requirements
- Medical degree (MBBS, MD, DO, or equivalent) or another relevant clinical qualification
- Strong understanding of clinical workflows, patient care journeys, and healthcare delivery
- Excellent communication, stakeholder management, and structured problem solving skills
- Ability to collaborate effectively with Product, Engineering, Clinical Operations, Pharmacy, Compliance, and Data teams
- Strong physician first mindset
Full Job Posting
About the Role
- We are seeking a Product Manager, Clinical Products & Services to lead the product requirement, development, and execution of the technology and service experiences that power Pocketpills' clinical offerings.
- At Pocketpills, our products power virtual care, pharmacy services, and clinical operations across Canada.
- In this role, you will sit at the intersection of healthcare, technology, and operational excellence, ensuring we build scalable, patient centric solutions that create meaningful outcomes.
- This is a hands on role requiring someone who thrives in ambiguity, influences without authority, and can translate complex clinical workflows into intuitive digital experiences.
- Build and scale Pocketpills’ clinical products and services across pharmacy, telehealth, treatment programs, renewals, adherence, and member care.
- This is a non practising, non clinical role. It does not involve diagnosing patients, prescribing medications, or delivering direct patient care.
Key Responsibilities
- Lead product discovery for clinical and pharmacy workflows by identifying opportunities to improve the patient, provider, and operational experience.
- Translate clinical service needs into clear product requirements, user stories, workflow designs, acceptance criteria, and launch plans.
- Partner closely with physicians, pharmacists, nurse practitioners, care teams, Engineering, Design, Data, Compliance, and Operations to deliver high impact product initiatives.
- Design and optimize workflows across the care journey, including clinical intake, prescription processing, renewals, follow ups, medication adherence, and patient education.
- Support the launch of new clinical programs and treatment categories by defining scalable product experiences and operational processes.
- Define and continuously improve clinical safety checks, escalation pathways, quality assurance processes, and operational metrics.
- Leverage data and customer insights to improve activation, conversion, service level agreements (SLAs), retention, clinical efficiency, and patient outcomes.
- Contribute to the development of AI enabled clinical and operational tools, ensuring they are implemented safely, responsibly, and in compliance with healthcare regulations.
- Prioritize initiatives by balancing patient impact, clinical quality, business objectives, and technical feasibility.
- Collaborate across teams to ensure products meet regulatory, privacy, and clinical quality standards while delivering exceptional user experiences.
What We're Looking For
- Medical degree (MBBS, MD, DO, or equivalent) or another relevant clinical qualification.
- Internationally trained physicians and other internationally educated healthcare professionals are welcome to apply.
- As this is a non practising, non clinical role, Canadian clinical licensure is not required for this position.
- Strong understanding of clinical workflows, patient care journeys, and healthcare delivery.
- Excellent communication, stakeholder management, and structured problem solving skills.
- Ability to collaborate effectively with Product, Engineering, Clinical Operations, Pharmacy, Compliance, and Data teams.
- Strong physician first mindset, with the ability to deeply understand clinical workflows and create simple, intuitive, and exceptional product experiences for physicians.
- Experience in health technology, virtual care, online pharmacy, clinical operations, EMR/EHR systems, or digital health is considered a strong asset.
- Previous product management experience is an asset but not required.
Benefits
- Dental and vision care, as well as extended health care coverage.
- Disability insurance and life insurance.
- Paid time off, including vacation days.
- Group Retirement Savings Plan (GRSP).
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