Product Manager

• We care about the greater good

• We work together in the open

• We are proud of how we serve our customers

• We are ambitious and iterate rapidly

Job requirements

• Develop a product vision for in-app Element Call and align with senior stakeholders, including C-level and the management team.

• Lead the product development lifecycle for voice and video, from ideation to launch and beyond, owning and driving the roadmap.

• Define and prioritise product features based on market research, customer and user feedback, usage data and business goals.

• Drive our adoption goal: make the product simple and familiar for new users and organisations to adopt.

• Collaborate closely with cross-functional teams — particularly engineering and design — to drive product strategy and execution, and to ensure reliable delivery on a demanding real-time surface.

• Partner with marketing to communicate product features and benefits.

• Conduct competitive analysis of real-time communications products to identify market trends and opportunities for differentiation.

• Engage with customers to learn about user needs and communicate roadmap progress.

• Use LLMs and agentic AI tools as part of your own product workflow — for example, research synthesis, spec drafting, data analysis and rapid prototyping — and champion their adoption across the product and delivery team.

• Develop and maintain a working understanding of the Matrix protocol (and MatrixRTC) and its implications for product development.

• Champion the importance of security, privacy and sovereignty throughout the product development process.

Job responsibilities

• 2+ years of experience in product management, including owning delivery within at least one cross-functional team.

• A proven track record of shipping and iterating on products that people want and use.

• Hands-on, day-to-day proficiency with LLMs and AI-assisted tools in your product workflow (e.g. using AI coding/agentic assistants, LLM-based research or spec drafting, prompt design) — this is a core, practical skill for the role, not just familiarity with the concept.

• Experience in B2B subscription and/or SaaS product development.

• Excellent communication and collaboration skills, with the ability to work effectively across teams and influence key stakeholders.

• Passion for user-centric design and a relentless focus on delivering exceptional user experiences.

• Experience working in an agile development environment.

• Bachelor's degree in Design, Computer Science, Engineering, Business, or a related field (or equivalent experience).

• Fluent in German and English.

• Experience with real-time communications — voice/video, VoIP, WebRTC or video conferencing products.

• Understanding of the Matrix protocol.

• Prior experience shipping or iterating on LLM-powered or AI-assisted product features.

• Familiarity with encryption protocols and security best practices.

• Experience working on open-source projects and/or contributing to the Matrix ecosystem.

• Experience working with remote teams.

Job benefits

• Meaningful, mission-driven work in open source

• 40 days of annual leave (incl. local bank holidays)

• Share options

• Discretionary annual bonus

• Healthcare cover

• Professional development budget

• Access to a wellbeing platform

• Home Office allowance

• Company socials

• Family-friendly environment

• HR initial call (non technical) - 30 min

• First stage interview - 45 to 60 min

• Last stage interview - 60 min