pinpoint
Product Manager (6m FTC)
Pod
London, GBR
Full Time, Contract
Mid
Hybrid
GBP 70000-75000 yearly / year
Discovered 2 weeks ago
HubSpotZendeskSalesforce Service CloudBABOK
Free
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Ready to ScanKey skills for this role
HubSpotZendeskSalesforce Service Cloud
Key Skills for This Role
HubSpotZendeskSalesforce Service CloudBABOK
Full Job Posting
- Product Management Expertise - You’ll have proven experience managing products, gathering requirements, and translating business objectives into successful product outcomes
- CRM Platform Experience - You’ll have strong experience working with CRM systems, ideally HubSpot, including the ability to define solutions that improve customer and operational performance
- Requirements Definition and Analysis - You’ll have an exceptional ability to investigate requirements, challenge assumptions, and create clear product specifications that solve real business problems
- Customer Service or Customer Experience Transformation Experience - You’ll have experience supporting business transformation initiatives focused on customer service, customer operations, or customer experience improvements
- Stakeholder Management - You’ll have the confidence to collaborate with colleagues across multiple functions, balancing priorities and influencing decision-making at all levels
- Communication Skills - You’ll have excellent written and verbal communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences
- Customer-First Mindset - You’ll have a passion for understanding customer needs and using insight to shape better products, processes, and experiences.
- Additional Customer Service Platforms - Experience with platforms such as Zendesk, Salesforce Service Cloud, or similar customer support technologies
- Industry Experience - Experience within EV, energy, technology, SaaS, or other regulated and technical sectors
- Working with Product and Engineering Teams - Previous experience partnering closely with software engineering, product delivery, or technical implementation teams
- Business Analysis Frameworks - Familiarity with business analysis methodologies such as BABOK, product discovery techniques, or agile ways of working.
- Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
- Podpoint Charger
- Discounted energy tariff (Pod Power or EDF Employee Programme)
- Flexible hybrid working model
- Work abroad for up to 20 days per year
- Family & friend discount scheme
- 25 days holiday (plus Bank Holidays)
- Very generous parental and family leave
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