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Own the end‑to‑end lifecycle of service products related to commissioning and operations, from concept through deployment and evolution.
Define and maintain a global roadmap for: Single‑system functional testing L3/L4 integrated testing (off‑site and on‑site) Digitized commissioning workflows Operational service execution models
Ensure offerings are globally consistent while allowing for regional regulatory and execution requirements.
Specify service requirements for digital tools, automation, and platforms that enable commissioning and operations.
Partner with BrightLayer and digital product teams to ensure service execution needs are embedded into platform capabilities.
Drive standardization, automation, and data visibility across post‑order service activities.
Lead through influence across engineering, digital, operations, quality, and regional service teams.
Act as the primary product interface between post‑order execution and product/digital organizations.
Align stakeholders around clear service definitions, priorities, and outcomes.
Works closely with EHS leaders to ensure Safety is enbibed in each process and standardization
Helps to drive right training matrix for Field Service team ensuring the right capabilities are in place to correlate with Commissioning and operational procedures
Define success metrics for service products, including quality, repeatability, scalability, and customer value.
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