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Haven is establishing a new Enterprise AI capability, and we are looking for a Product Director to lead it. This is a rare opportunity to build a function from the ground up, shape how one of the UK's leading holiday operators harnesses AI, and deliver measurable operational value across the entire business.
Reporting to the CPTO, you will lead a dedicated team of Product Managers and Engineers, organised into Pods, whose remit is to convert AI demand from across Haven into real operational outcomes. You will own the common foundations of general-use AI tooling, run a transparent intake and prioritisation process, and act as the visible executive champion of controlled, high-impact AI adoption.
This is an director-level role sitting at the intersection of technology strategy, business operations, and enablement. You will work hand in hand with senior leaders across Operations, Legal, Marketing, Finance, and People, ensuring AI is deployed with governance and confidence rather than left to fragmented experimentation.
Haven is establishing a new Enterprise AI capability, and we are looking for a Product Director to lead it. This is a rare opportunity to build a function from the ground up, shape how one of the UK's leading holiday operators harnesses AI, and deliver measurable operational value across the entire business.
Reporting to the CPTO, you will lead a dedicated team of Product Managers and Engineers, organised into Pods, whose remit is to convert AI demand from across Haven into real operational outcomes. You will own the common foundations of general-use AI tooling, run a transparent intake and prioritisation process, and act as the visible executive champion of controlled, high-impact AI adoption.
This is an director-level role sitting at the intersection of technology strategy, business operations, and enablement. You will work hand in hand with senior leaders across Operations, Legal, Marketing, Finance, and People, ensuring AI is deployed with governance and confidence rather than left to fragmented experimentation.
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Define and execute the product strategy and roadmap for Enterprise AI, aligned to business demand and evidenced value
Establish and run the Pod operating model (PM plus Engineers), scaling capacity against proven demand
Own a transparent AI intake process, scoring opportunities on value, replicability, speed-to-value, sponsorship, and technical readiness
Lead the embed-and-hand-back operating model: build, prove value under real use, then transfer ownership to the business as daily operator
Deliver AI solutions iteratively within defined effort thresholds (Quick Wins, Standard, and Strategic pathways), routing larger initiatives into the core Product and Technology roadmap
Coordinate closely with fellow Product Directors and engineering leads to ensure Enterprise AI complements the wider technology strategy without duplication
Carry an explicit enablement responsibility, building AI literacy across the business through hands-on collaboration rather than training programmes
Manage the operating budget of the Enterprise AI team and demonstrate measurable return through efficiency gains, time savings, and capability uplift
Champion AI capability at executive level, building confidence, managing governance, and ensuring controlled adoption over shadow IT
Proven experience leading Product or Technology teams delivering AI, ML, or automation solutions in a commercial environment
Strong understanding of AI tools and their practical application in business operations, including generative AI, AI agents, prompt engineering, and retrieval-augmented generation
A Product Management approach to AI initiatives, covering intake scoring, roadmap prioritisation, outcome measurement, and iterative delivery
Confidence learning and evaluating new AI platforms, tools, and models to act as an informed buyer and operator
Proven experience leading cross-functional teams with a followership approach over command-and-control management
Awareness of data governance, cyber risk, and compliance requirements when deploying AI solutions
Understanding of multi-site operating businesses and the diverse needs of head-office functions such as Operations, Legal, Marketing, Finance, and People
Excellent analytical and problem-solving skills, with the ability to assess AI opportunities against value, replicability, and speed-to-value criteria
Excellent written and verbal communication skills, including translating AI concepts for non-technical audiences and producing concise business cases and benefit reporting
Ability to operate in ambiguity and lead effectively in a space where technology is evolving rapidly
An enablement mindset that builds confidence and capability in others, with empathy for teams new to AI
Haven is the UK's leading holiday operator, welcoming around 4 million guests every year to our 38 parks and 3 exclusive owners-only sites. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath-taking parts of the great British coastline.
A career here is more than just a job. We're one great team of up to 12,500 during peak season, united by a passion for creating experiences and memories that last a lifetime for guests, owners and each other. It's what we call our Breath of Fresh Air culture: valuing and supporting every team member to be their authentic self and putting people at the heart of every decision we make.
We operate hybrid working with a minimum of 3 days per week at a business location (i.e. our head office in Hemel or at our park locations as agreed) and trust our team to balance work and life commitments in line with business needs and core hours.
25 Days Holiday + Bank Holidays + Holiday Buy Scheme
Discretionary annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
One 4-night Haven break discounted 75%, per year
Comprehensive wellbeing support
Health Cash Plan
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)
Our interview process depends on the role but is up to 3 stages and may contain a presentation or skills test.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.
UK holiday park operator providing family-focused coastal breaks.
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