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Product Application Engineer
Unigen
Newark, USA
Full-time
Mid · 3+ years experience
Onsite
USD 135000-165000 yearly / year
Discovered 1 weeks ago
Free
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The Product Application Engineer will play a critical role in bridging the gap between complex technical products and customer needs. You will be responsible for providing pre- and post-sales technical customer support as well as design-in collateral such as datasheets, application notes, and user guides. You will also have a hand in driving future product definition based on technical feedback from our customers and partners.
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Job Overview
The Product Application Engineer will play a critical role in bridging the gap between complex technical products and customer needs. You will be responsible for providing pre- and post-sales technical customer support as well as design-in collateral such as datasheets, application notes, and user guides. You will also have a hand in driving future product definition based on technical feedback from our customers and partners.
1. Provide technical customer support
Assist customers in successfully integrating Unigen’s solutions into their specific technical designs and infrastructures
Provide first-line customer support for design integration issues as well as any technical issues in production
Assist the sales team by providing technical demonstrations, answering client questions, and drafting customized technical proposals
Interface as necessary with all internal departments to resolve customer issues
Update and maintain a weekly tracker summarizing all active customer technical support issues
2. Manage customer-facing communication for Failure Analysis cases
Coordinate with customers and internal teams on FA requests and customer-facing communication on FA cases
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