workable
Product and Pricing Data Administrator
nGeneration
Tipton, GBR
Full-time
Entry
Onsite
Discovered 2 weeks ago
EPoS
Free
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EPoS
Key Skills for This Role
EPoS
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Requirements
- Customer Management - Participate in data meetings with customers and also provide training and functionality to the service desk.
- Communication - Communicate effectively with customers and internal stakeholders' regular basis to discuss timescales for providing data as well as ensuring that any outstanding information is followed up accordingly. Effectively communicate to the Account Manager on any perceived issues.
- Knowledge base - Ensure that the Data dictionary by customer is kept updated and shared with the service desk for any functional and operational changes.
- Planning & Support - Planning of roll outs of functionality and the support offered to the Customer sites and internal departments. (This would include the management of all test kits and new functionality testing).
- Data Execution - To ensure that all data requests are validated, communicated if there are gaps or incorrect information received to ensure it is executed and tested within the customer's SLA's.
- nGeneration policies - Remain, calm, positive and enforce the nGeneration policies and procedures. Ensure that the work is completed within the hours required to do the job and be available out of hours for any data related escalations.
- SLA - Managing all data queries within the Customers SLA
- Data Tracker - Completing the data tracker daily by customer for month end invoicing
Requirements
- Previous experience in a similar role.
- Strong technical and troubleshooting skills
- Knowledge of EPoS is a plus
- Excellent attention to detail and ability to follow instructions
- Effective communication skills and ability to work well in a team.
- Ability to learn quickly and adapt to new technologies
Benefits
- We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include:
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