Product Analyst

Job Description

Basic Requirements

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• Must reside in and be able to perform work in the United States.
• Must have lived in the United States for three (3) of the last five (5) years.
• Bachelor's degree (bachelor's degree in computer science or equivalent preferred).
• Five (5) or more years of experience in business analysis, systems analysis, product analysis, product support, Agile delivery, or a related discipline. Ten (10) years of relevant professional experience may satisfy combined education and experience requirements.
• Demonstrated experience leading requirements elicitation, analysis, documentation, validation, and management activities throughout the Agile software development lifecycle.
• Demonstrated hands-on experience managing Agile work within Jira, including Kanban/Scrum boards, backlogs, user stories, tasks, acceptance criteria, Definition of Done, story points, labels, releases/fix versions, dependencies, and related ticket information.
• Demonstrated experience working within Agile software delivery environments utilizing Scrum and/or Kanban methodologies.
• Experience facilitating Agile ceremonies and collaborative working sessions with multidisciplinary business and technical teams.
• Experience proactively monitoring work throughout sprint and release lifecycles, identifying blockers, dependencies, risks, and gaps and driving appropriate follow-up and resolution.
• Two (2) or more years of experience working with Federal Healthcare IT Projects. Other government contract project management experience will be considered.

Key Skills & Qualifications

• Excellent oral and written communication skills with exceptional attention to detail and documentation quality.
• Demonstrated ability to work independently, take ownership of assigned responsibilities, and proactively identify and address issues without requiring continuous direction.
• Strong requirements gathering, requirements analysis, and requirements management capabilities.
• Strong meeting facilitation skills, including the ability to facilitate Daily Standups, Sprint Planning, backlog refinement, release planning, Sprint Reviews/Demos, Retrospectives, requirements workshops, and stakeholder discussions.
• Advanced proficiency with Jira and Confluence, including board management, backlog management, ticket refinement, workflow management, dashboards/reporting, and documentation.
• Ability to translate complex business objectives, processes, and user needs into clear, actionable, and testable functional requirements and user stories.
• Ability to understand technical concepts and effectively communicate between business and technical audiences.
• Strong analytical, critical-thinking, systems-thinking, and problem-solving capabilities.
• Strong stakeholder engagement skills and the ability to build consensus and influence outcomes without direct authority.
• Ability to identify ambiguity, conflicting requirements, process gaps, dependencies, blockers, and other conditions that may contribute to rework or delivery delays.
• Experience with process analysis, gap analysis, solution evaluation, and functional design.
• Experience developing current-state ("as-is") and future-state ("to-be") business process models.
• Strong understanding of Agile and Scrum principles and an Agile mindset focused on collaboration, transparency, inspection, adaptation, and continuous improvement.
• Experience supporting User Acceptance Testing (UAT), functional testing, requirements traceability, and acceptance criteria validation.
• Ability to identify and facilitate resolution of delivery impediments and escalate blockers when necessary.
• Strong conflict-resolution, negotiation, and facilitation capabilities.
• Expertise with Microsoft Office applications, including Word, Excel, PowerPoint, SharePoint, and related collaboration tools.
• Proficiency with Google Workspace tools, including Docs, Sheets, Slides, Drive, and related collaboration platforms.
• Intermediate proficiency with Microsoft Project and Planner.
• Experience appropriately leveraging AI-enabled productivity tools to support analysis, documentation, requirements development, research, or other product delivery activities is preferred.
• Knowledge of Healthcare, Medicare, and Medicaid systems and data is preferred.
• PMI Professional in Business Analysis (PMI-PBA), Certified Business Analysis Professional (CBAP), Certification of Capability in Business Analysis (CCBA), Certified ScrumMaster (CSM), Professional Scrum Master (PSM I/II), PMI Agile Certified Practitioner (PMI-ACP), SAFe Scrum Master (SSM), Disciplined Agile, or equivalent certification is preferred.
• PMP certification is a plus.

Responsibilities

• Product, Backlog & Jira Ownership
• Own and actively manage assigned Kanban and/or Scrum boards, ensuring work is accurately represented, appropriately organized, and progressing throughout the delivery lifecycle.
• Proactively engage team members to obtain progress updates, identify blockers, validate ticket status, and ensure Jira accurately reflects the current state of work.
• Monitor work throughout sprint and release cycles and identify stalled tickets, dependencies, risks, impediments, or other conditions that could impact delivery.
• Own and maintain the product backlog, ensuring backlog items remain organized, actionable, appropriately prioritized, and aligned with business and product objectives.
• Proactively facilitate ongoing backlog refinement to ensure upcoming work is sufficiently understood, defined, estimated, and prepared for delivery.
• Engage Product Owners, business stakeholders, technical leads, developers, QA personnel, and other appropriate stakeholders to ensure backlog items are regularly reviewed, clarified, prioritized, and maintained.
• Maintain high standards for Jira ticket completeness, accuracy, and consistency.
• Ensure applicable Jira tickets contain sufficient business context, requirements, acceptance criteria, Definition of Done, story points, labels, fix versions/releases, dependencies, technical information, and other information necessary to successfully implement and validate the work.
• Proactively identify incomplete, outdated, ambiguous, conflicting, or insufficiently defined tickets and coordinate with appropriate team members to resolve deficiencies.
• Requirements & Business Analysis
• Elicit, analyze, document, validate, and manage detailed business, functional, user, and applicable technical requirements throughout the software development lifecycle.
• Conduct stakeholder interviews, requirements workshops, Joint Application Design (JAD) sessions, process-analysis sessions, and other requirements-gathering activities.
• Translate business objectives and user needs into clear, actionable, testable user stories, functional requirements, business rules, process flows, and acceptance criteria.
• Develop a comprehensive understanding of supported products, applications, user populations, business rules, and complex end-to-end workflows.
• Serve as a bridge between business stakeholders and delivery teams, ensuring business objectives and user needs are accurately understood and translated into implementable solutions.
• Analyze current business processes, identify gaps and opportunities for improvement, and develop current-state ("as-is") and future-state ("to-be") process models.
• Conduct gap analysis and assess potential solution options, constraints, dependencies, risks, and downstream impacts.
• Support Product Owners and stakeholders with prioritization by providing clear analysis of business value, user needs, dependencies, risks, and delivery considerations.
• Develop and support Change Requests in accordance with established change-control policies and procedures.
• Agile Delivery & Facilitation
• Facilitate or support Agile ceremonies, including Sprint Planning, Daily Standups, backlog refinement, Sprint Reviews/Demos, Retrospectives, and release-planning activities.
• Reinforce Scrum, Kanban, and Agile principles with team members and stakeholders and promote consistent application of established Agile practices.
• Facilitate discussions that help teams identify and resolve blockers, dependencies, conflicting priorities, unclear requirements, and other delivery impediments.
• Partner with Product Owners, project leadership, technical leads, developers, QA personnel, and stakeholders to maintain transparency into delivery status and upcoming priorities.
• Encourage continuous improvement by identifying recurring process or delivery challenges and facilitating discussions regarding potential improvements.
• Help create an environment of accountability, collaboration, transparency, and continuous improvement across business and technical stakeholders.
• Help reduce ambiguity, unnecessary rework, and decision delays by proactively identifying areas requiring clarification or stakeholder action.
• Solution Validation & Quality
• Collaborate closely with development and testing teams throughout implementation to clarify requirements and ensure solutions remain aligned with intended business outcomes.
• Validate that implemented technical solutions satisfy documented business objectives, functional requirements, user needs, and acceptance criteria.
• Support functional testing and User Acceptance Testing (UAT), including requirements traceability and acceptance criteria validation.
• Identify discrepancies between requested functionality, documented requirements, acceptance criteria, and implemented solutions and facilitate resolution with appropriate stakeholders.
• Conduct quality reviews of role-appropriate deliverables, including Jira tickets, user stories, requirements documentation, business process models, user manuals, implementation test summary reports, backlog artifacts, and other project documentation.
• Develop and maintain user documentation and functional materials that demonstrate a comprehensive understanding of supported applications and business processes.
• Provide clear qualitative and quantitative information regarding backlog health, requirements status, delivery progress, risks, dependencies, impediments, and other relevant information to project teams and stakeholders.
• Support established governance and change-control processes used to monitor and control project scope.

Public Trust Clearance

Work Location

• Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles.

EEO Statement

California Consumer Privacy Act (CCPA)