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Product Adoption Lead
Vena Solutions
Toronto, CAN
Full Time
Mid
3 days ago
Customer SuccessProduct AdoptionAIVena CopilotTrainingFacilitation
Free
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Customer SuccessProduct AdoptionAI
About the Role
Vena Solutions is hiring a Product Adoption Lead to drive adoption of AI features across the customer base. You will engage directly with customers, identify adoption blockers, and enable repeat usage of Vena Copilot.
Key Skills for This Role
Customer SuccessProduct AdoptionAIVena CopilotTrainingFacilitation
Responsibilities
- Drive hands on customer adoption through Product workshops/clinics and guided onboarding efforts to increase repeat usage of Vena Copilot
- Identify and resolve real world adoption blockers (accuracy gaps, UX friction, data/model issues) and partner with Product and Engineering
- Validate product improvements with customers and ensure issues are fully closed loop
- Work closely with Marketing to build customer proof points, case studies, and referenceable AI success stories
- Enable Sales, Customer Success, and Partners with adoption playbooks and best practices
- Track and analyze usage patterns to proactively intervene where adoption stalls
- Help define what 'successful AI usage' looks like across different customer segments
- Contribute to improving trust and perceived accuracy of Vena Copilot through real usage
Requirements
- 2–5 years experience in Customer Success, Solutions Consulting, Product Ops, or similar
- Strong customer facing skills (training, facilitation, troubleshooting)
- Ability to diagnose problems and drive resolution
- Comfortable working in ambiguous, fast evolving product environments
- Strong communication skills, able to simplify complex concepts
- Data driven mindset – able to track usage, identify patterns, and act on insights
Full Job Posting
Description
- Vena is redefining how organizations plan, analyze, and operate through its AI first Microsoft native Orchestrated Performance Management Platform.
- We are hiring a Product Adoption Lead to drive meaningful adoption of Vena's AI features across our customer base.
How You'll Make An Impact
- Drive hands on customer adoption through Product workshops/clinics, and guided onboarding efforts to increase repeat usage of Vena Copilot.
- Identify and resolve real world adoption blockers (accuracy gaps, UX friction, data/model issues) and partner with Product and Engineering to surface structured, actionable feedback from customers.
- Validate product improvements with customers and ensure issues are fully closed loop.
- Work closely with Marketing to build customer proof points, case studies, and referenceable AI success stories.
- Enable Sales, Customer Success, and Partners with adoption playbooks and best practices.
- Track and analyze usage patterns to proactively intervene where adoption stalls.
- Help define what 'successful AI usage' looks like across different customer segments.
- Contribute to improving trust and perceived accuracy of Vena Copilot through real usage.
We'd Love to See
- 2–5 years experience in Customer Success, Solutions Consulting, Product Ops, or similar.
- Strong customer facing skills (training, facilitation, troubleshooting).
- Ability to diagnose problems (not just report them) and drive resolution.
- Comfortable working in ambiguous, fast evolving product environments.
- Strong communication skills, able to simplify complex concepts into practical workflows.
- Data driven mindset – able to track usage, identify patterns, and act on insights.
- Experience with Excel based workflows or FP&A tools is a strong asset; Vena knowledge is strongly preferred.
- Ability to work cross functionally with Product, Engineering, and GTM teams.
- Bias for action and ownership – operates with urgency and accountability.
- Interest in AI and willingness to explore AI driven solutions.
- Experience working with AI/ML powered products preferred.
- Familiarity with analytics, reporting, or planning workflows preferred.
Compensation
- Base salary range: CAD 133,280 180,320 CAD per year.
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