Processing Support Officer

You’re agile, keen and open to meaningful work and opportunities that come your way. Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations. In this role, you'll: Work as part of a team delivering vehicle identity and written-off vehicle services, this role is the first point of contact for internal and external stakeholders, supporting the accurate administration, investigation and compliance of vehicle-related programs. This role will see you process applications, investigate vehicle records, analyse registration and audit data, resolve system and operational issues, and provide advice on legislative requirements while developing expertise in vehicle compliance and regulatory frameworks For more information on this position and business unit, view the role description and information pack . About you You will navigate and resolve complex vehicle identification and written-off vehicle matters in a fast-paced, customer-focused environment, ensuring accuracy, compliance and timely service delivery. Your analytical thinking, attention to detail and customer service skills, developed across regulatory, compliance, investigations, administration, insurance, automotive or government environments, will see you excel in interpreting legislation, identifying data anomalies, managing sensitive information and resolving stakeholder enquiries. You're recognised as a collaborative and solutions-focused professional, skilled at investigating issues, analysing data and delivering accurate outcomes, with experience working to tight deadlines while maintaining high standards of service and compliance. Please note: This is a fully office-based position, with employees required to work onsite five days per week. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers . Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Wednesday, 23 September 2025 For more information about this role, please contact VRITEKA.NAGPAL2@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid