Process Operations Manager
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Key skills for this role
About the Role
Golden Jackets India is seeking a Process Operations Manager for a part-time, on-site role in Abu Dhabi. The role involves overseeing daily operational workflows, monitoring process performance, and ensuring compliance with standard operating procedures.
Key Skills for This Role
Responsibilities
- Oversee daily operational workflows and monitor process performance
- Ensure standard operating procedures are followed consistently
- Track key performance indicators and identify bottlenecks
- Coordinate with cross functional teams and implement improvements
- Manage scheduling and resource allocation
- Supervise team members during shifts
- Ensure compliance with internal policies and regulations
- Prepare periodic reports and support audits
- Contribute to training and upskilling of staff
Requirements
- Strong process management and operations oversight skills
- Demonstrated ability in team coordination and shift supervision
- Proficiency in spreadsheets, operations tools, and basic data analysis
- Experience implementing continuous improvement initiatives
- Excellent organizational, time management, and problem solving abilities
- Ability to work on site in Abu Dhabi
- Bachelor's degree in Business, Operations Management, Engineering, or related field
- Previous experience in operations, process management, or facility management
- Strong written and verbal communication skills in English
Full Job Posting
Role Description
- The Process Operations Manager is a part time, on site role based in Abu Dhabi overseeing daily operational workflows, monitoring process performance, and ensuring standard operating procedures are followed consistently.
Responsibilities
- Tracking key performance indicators, identifying bottlenecks, coordinating with cross functional teams, and implementing improvements to increase efficiency and quality.
- Scheduling and resource allocation, supervising team members during shifts, and ensuring compliance with internal policies and relevant regulations.
- Preparing periodic reports, supporting audits, and contributing to training and upskilling of staff on updated processes and best practices.
Qualifications
- Strong process management and operations oversight skills, including experience mapping workflows, standardizing procedures, and monitoring KPIs.
- Demonstrated ability in team coordination, shift supervision, and stakeholder communication across departments.
- Proficiency in using spreadsheets, operations tools, and basic data analysis to generate reports and drive decisions.
- Experience implementing continuous improvement initiatives, such as streamlining tasks, reducing errors, and enhancing service quality.
- Excellent organizational, time management, and problem solving abilities, with attention to detail and follow through.
- Ability to work on site in Abu Dhabi and adapt to a fast paced, structured operational environment.
- Bachelor’s degree in Business, Operations Management, Engineering, or a related field, or equivalent practical experience.
- Previous experience in operations, process management, or facility management roles is preferred; experience in multinational or service focused environments is an advantage.
- Strong written and verbal communication skills in English; additional language skills are a plus.
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