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Process Manager

Scotiabank
Toronto, CAN
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
IT Service ManagementITSM process ownershipProcess improvementReporting and analytics designRisk and compliance controlsSoftware development and operations
Free

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IT Service ManagementITSM process ownershipProcess improvement
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Role Overview

The Process Manager oversees one or more ITSM processes and ensures execution is controlled, authorized, and compliant with governing standards and regulations.

The role partners with business, platform, engineering, risk, and operations teams to improve ITSM processes and practices.

Responsibilities

  • Identify and document process improvements with business stakeholders, platform teams, and CIO representatives.
  • Coordinate technical and business requirements across reporting, risk, software development, operations, and SRE teams.
  • Own ITSM processes and drive continuous improvement.
  • Design reporting and analytics and support department initiatives through development and execution.
  • Engage risk, legal, audit, process owners, platform teams, and engineering stakeholders as needed.
  • Champion ITSM culture, communication, transparency, customer focus, and effective business controls.
  • Contribute to a high-performance and inclusive work environment.

Skills and Qualifications

  • Technical-domain experience in software development, system administration, operations, reliability and performance engineering, process engineering, or resilience engineering.
  • Understanding of IT Service Management disciplines and frameworks is required.
  • Familiarity with Agile, DevOps, and Site Reliability Engineering environments.
  • Familiarity with at least one process analysis technique or framework is required.
  • English and Spanish fluency is an asset.
  • ITIL knowledge is considered an asset.

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