Process Manager, Strategy & Optimization

US, Virtual, NOAM

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Full time, United States, Canada

The Process Manager for Operations Strategy & Optimization is responsible for defining, enabling, and continuously improving operational service delivery. This role partners across Operations, Technology, Product, Implementation, Training, and Leadership teams to align on scalable service solutions, optimize processes, support operational readiness, and drives initiatives to improve consistency, productivity, performance, and customer outcomes.

The ideal candidate is a consultative, strategic thinker who can translate business needs into practical, scalable, and sustainable operational solutions.

Thinks strategically while remaining execution focused

Operates as a consultant and trusted advisor

Proactively identifies opportunities for improvement and innovation

Uses data and insights to make recommendations

Builds strong partnerships across functions

Balances customer needs, business objectives, and operational realities

Is comfortable navigating ambiguity and driving change

Thrives in a fast-paced environment with multiple priorities

Is curious, proactive, collaborative, and focused on outcomes

Conduct discovery sessions to identify business requirements and design processes that align with business objectives and best practices

Partner with operations to identify servicing needs, operational challenges, and improvement opportunities

Provide recommendations and future-state solutions that align operational capabilities with business needs

Drive initiatives that improve operational efficiency, service consistency, quality, and customer outcomes

Support the successful implementation of new technologies, operational initiatives, and service model changes

Partner with Product and Technology teams to support operational readiness for technology initiatives

Support testing, adoption planning, communication, training support, and post-implementation stabilization activities

Assist with organizational change initiatives, transformation efforts, and operational improvement programs

Prior corporate travel experience

Experience in operations, process improvement, project management, consulting, or program management

Experience designing and documenting requirements, processes, workflows, and scope of services

Knowledge of GDS Amadeus

Strong analytical and problem-solving capabilities

Experience supporting cross-functional initiatives

Excellent communication, facilitation, and presentation skills

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

https://www.bcdtravel.com/blog/

https://www.linkedin.com/company/bcd-travel/

https://www.instagram.com/bcdtravel/

https://www.facebook.com/bcdtravel/

You’ll be offered

Flexible working hours and work-from-home or remote opportunities

Opportunities to grow your skillset and career

Generous vacation days so you can rest and recharge

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

Travel industry professional perks and discounts

An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Process Manager, Operations Strategy & Optimization is between $70,000 and $85,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now !

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

#LI-Remote

#LI-VP1