Process Intelligence Specialist-DSD (SA)

Drive process discovery, optimisation, and continuous improvement initiatives across the ZG Ecosystem, with a primary focus on Infor ERP workflows, while enabling standardisation, automation, and agent-based innovation across other platforms.

Conduct Infor-centric process discovery workshops and extend to Salesforce, Zoho, SAP SF, Microsoft platforms, and the discovery of Agents Factory opportunities.

Develop standardized process documentation and maps for ZG business processes.

Collaborate with DSD Technical and Data teams to validate event logs and transactional data from Infor, Snowflake, and other systems.

Communicate workshop outcomes and process insights to DSD Functional & Technical teams for implementation and alignment.

Analyze Infor ERP workflows and extend insights to Salesforce, Zoho, SAP SF.

Redesign workflows to eliminate inefficiencies and improve compliance.

Communicate process improvement recommendations to DSD Technical & Data teams for technical feasibility.

Provide process documentation, data-driven insights, and subject matter expertise to facilitate the successful adoption of change management activities

Standardize best practices for Infor process governance and extend them to other platforms.

Monitor post-implementation performance and ROI.

Ensure process governance and compliance across ZG Ecosystem.