paycor
Process Excellence Manager
Ryan Fireprotection, Inc.
Indianapolis, USA
Full-time
Senior Level
Onsite
Discovered 1 weeks ago
Free
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- Own the company-wide SOP library; creation, version-control, publish, and maintain process documentation across all functional areas and branches.
- Build and manage the 'SOP for SOP': the governing framework for how SOPs are requested, drafted, reviewed, approved, and revised. This is the standard everything else is built on.
- Ensure stakeholder review gates are built into every SOP creation and revision so that process changes are coordinated across the teams they affect.
- Partner with L&D to structure SOPs for training delivery, and route compliance-sensitive SOPs through the Quality team for review and approval before publication.
- Lead process discovery at newly acquired companies assessing current workflows, systems, staffing models, and operational practices before integration begins.
- Identify which acquired processes should be adopted into the Ryan standard, which should be replaced, and which require a phased transition, accounting for regional or division level nuances where they exist.
- Build integration sequencing plans that define what to align, in what order, and on what timeline, balancing business continuity with the pace of integration.
- Own and continuously improve Ryan's integration playbook; the governing document for how we onboard and integrate acquired companies across every functional area.
- Incorporate lessons from each completed integration, ensuring the playbook reflects real experience and improves with each engagement.
- Align playbook milestones with deal timelines in coordination with the Director of M&A, so integration planning begins as early in the process as possible.
- Identify opportunities to improve the systems Ryan uses to run its business, including Viewpoint, project management tools, estimating platforms, and related workflows.
- Coordinating systems changes through Integration, ensuring any modification to a system-dependent process is accompanied by updated documentation and training before rollout.
- Maintain a systems improvement log tracking requests, status, owners, and outcomes.
- Monitor process adherence across all branches, acquired and legacy, to ensure consistent execution of Ryan standards over time.
- Conduct periodic process audits or self-assessments across branches, identifying drift from standard and coordinating corrective action with the appropriate Directors of Integration.
- Develop practical monitoring tools that help branch leaders and integration directors track process compliance without adding unnecessary administrative burden.
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