Process Engineer

Overview

Responsibilities

• Design, standardize, and document end-to-end service processes covering diagnosis, repair workflows, quality checks, and turnaround time (TAT)
• Analyze repair cycle times and throughput to improve operational efficiency and reduce customer wait times
• Develop and optimize processes related to PDI, warranty repairs, and workshop operations in alignment with Lucid engineering standards
• Create PFMEAs, control plans, SOPs, and work instructions for aftersales processes using Lucid's Process Engineering methodologies
• Provide data analysis, process insights, and engineering inputs to support program planning and execution
• Support cross-functional initiatives including service readiness, new service program launches, and field quality improvements
• Partner with Field Quality Engineers to analyze failure trends and develop corrective process actions
• Support root cause analysis and containment activities using 8D, Six Sigma, and structured problem-solving methodologies
• Improve parts ordering, availability, and parts-to-repair workflows in collaboration with Parts Operations and Supply Chain teams
• Analyze service operational data including First Time Through (FTT), Turnaround Time (TAT), repeat repairs, quality flags, and parts usage