Process Development & Training Lead at City National Bank — Los Angeles, USA | Base Career

Full Job Posting

Create, update, and refine mortgage
Partner with Department managers and subject Matter experts to ensure that policies, procedures, user guides, and process flows accurately reflect the requirements and all documentation is aligned
Maintain an annual review of all mortgage policies and procedures.
Translate complex regulatory and operational requirements into concise, user
Ensure all documentation aligns with company standards and regulatory requirements.

Evaluate new regulatory, operational, and system changes to identify their impact on existing policies and procedures.
Work with business leaders, compliance, and risk management teams to ensure accurate and timely updates.

Develop training guides, job aids, and reference materials to support process implementation.
Collaborate with training teams to ensure consistent and effective knowledge transfer across the organization.

Partner with operations, compliance, risk, IT, and training teams to ensure documentation reflects current business practices.
Provide subject matter expertise to support audits, regulatory reviews, and internal quality assurance efforts.
Bachelor's Degree or equivalent
5+ years of experience in technical writing, policy writing, or procedure development within the mortgage industry.
Strong knowledge of mortgage loan origination, servicing, compliance, and regulatory requirements.

Process Development & Training Lead