Process Associate-Voice (IN)

• To validate candidate’s records uploaded under “check-in” process

• To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again

• To supervise candidates during the testing session using video streaming and a remote administration console.

• To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.

• To make sure that the candidates are following all testing policies and are not risking exam security.

• Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case

• Implementing feedback given during monitoring sessions by PICs / Team Leads

• Appropriate documentation on client CRM

• Ensuring data security - proprietary data of customers

• Meeting SLAs & maintaining Quality Standards