Process and Quality Manager

Reporting to the Vice President of Field Operations, the Process and Quality Manager is responsible for driving operational excellence across the construction organization by leading process improvement and quality management initiatives.

This role identifies, analyzes, and improves business processes, workflows, and performance metrics to enhance efficiency, reduce waste, and improve quality and safety outcomes.

Working closely with field and office leadership, the Manager standardizes best practices across projects and departments to ensure consistent execution and performance.

The role also develops, implements, and maintains quality management systems to ensure all construction and supporting operations comply with contract requirements, project specifications, corporate and industry standards, and applicable regulatory codes.

The Process and Quality Manager leads quality planning activities, inspections, audits, and continuous improvement efforts using Lean, Six Sigma, and data-driven methodologies to promote a culture of accountability, compliance, and continuous improvement.

• Developing relationships with our internal and external customers
• Lead and teach our Process and Quality Engineers with planning, observing, recording, analyzing, and providing improvement recommendations with the work. This includes direct interaction with the crews and field leadership, film studies, After Action Reviews, and written reports.
• Partner with our Project Teams to implement and sustain process improvements and quality plans.
• Evaluate and revise, develop new, and implement Project Quality Plans (PQP) and company-wide QA/QC procedures that include but are not limited to:
• Compliance with contract documents, drawings, specifications, and applicable codes and standards.
• Inspections, testing, and documentation for construction activities.
• Non-conformance reports (NCRs), corrective actions, and root cause analysis.
• Internal audits and support external audits and client inspections.
• Understanding ISO 9001 and implementing those principles.
• Collaborate with our design partners, Preconstruction, and Project Teams on prefabrication opportunities, evaluate cost benefit analysis, and implement as determined appropriate into the construction documents.
• Explore new prefabrication opportunities