PRO Sales Associate: Full Time - CHILLIWACK

Delivers sales presentations to potential customers outside of store (e.g., work site visits, meetings) only at the discretion of the Supervisor.

Creates customer quotes and processes fax, phone and counter orders quickly and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is maintained.

Ensures orders are picked up and delivered by checking customer logbook. Trains and informs Store Associates about the Pro Program and encourages total store involvement.

Competencies:

Customer Driven: Provides outstanding customer service using GET Involved behaviors – greet, engage and thank (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.

Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment.

Acts with Integrity: Demonstrates responsible and honest behavior in all Home Depot roles, tasks and responsibilities.

Communicates Effectively: Creates open channels of communication; adapts message to fit the audience; expresses ideas clearly and concisely; keeps others well-informed; listens carefully to input and feedback.

Ground Engaged: Aware of how the work performed in the job and the goals of the organization are interrelated; aware of the competition; knows the business and industry.

Team Player: Maintains positive working relationships with co-workers; effectively handles interpersonal conflict situations.

Planning and Organizing: Sets priorities, plans and coordinates work activities; obtains and manages resources in order for goals to be accomplished on time and within budget.

Driving Sales: Knows all departments/areas and effectively promotes products and services (ie: commercial credit); makes decisions in line with the goal of selling; ability to overcome customer objections in order to make sales.