indeed
Pro Account Sales Associate - Full Time (Barhaven)
Home Depot Canada
Ottawa, CAN
Full-time
Entry
Onsite
CAD 22.00 to CAD 24.00,
Discovered 3 weeks ago
Business-to-business salesCustomer relationship managementCustomer serviceProduct knowledgeProspectingUpselling and add-on selling
Free
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Business-to-business salesCustomer relationship managementCustomer service
Role Overview
Build relationships with industrial, commercial, and other professional customers while selling products for their projects.
Provide product knowledge across all store departments and support customers as a sales associate on the floor.
The position reports to a Department Supervisor.
Key Skills for This Role
Business-to-business salesCustomer relationship managementCustomer serviceProduct knowledgeProspectingUpselling and add-on selling
Full Job Posting
Position Overview
Build relationships with industrial, commercial, and other professional customers while selling products for their projects.
Provide product knowledge across all store departments and support customers as a sales associate on the floor.
The position reports to a Department Supervisor.
Key Responsibilities
- Spend a minimum of 25% of time prospecting new business, primarily with customers already shopping in the store.
- Develop one-on-one relationships with Pro customers and anticipate needs based on their lines of business.
- Clarify customer needs and use upselling, add-on selling, and closing techniques to sell complete projects.
- Maintain account profiles and tracking systems, keep the work area organized, and follow up to ensure customer satisfaction.
- Create quotes, process fax, phone, and counter orders, and communicate order details accurately to fulfillment teams.
- Check customer logbooks, train associates on the Pro Program, and support store-wide involvement.
- Work toward sales, quote, credit-account, and team goals and develop selling skills with the supervisor.
Competencies and Skills
- Provide outstanding customer service and recover effectively from errors.
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