Private Patient Advisor

Who are we?

Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.

We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026 —recognition that reflects how colleagues feel about working here.

Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.

Role overview We are looking for a Private Patient Advisor to join our Northampton site.

This will be 40 hours over 5 days per week, including weekends on a rota basis.

As Private Patient Advisor, your role will be to ensure that all of our private patients have a fantastic experience throughout their journey with us, from first contact to the end of their treatment pathway.

This will include meeting and greeting them on the day of their appointments and treatments.

We aim to offer our private patients a truly personalised service and this role is key to ensuring that they feel supported by someone they know and trust.

You will be the central point of contact for all telephone queries in regard to private patients and also for ensuring all initial enquiries and referrals are dealt with within the required KPIs.

You will also undertake general administrative tasks.

Our clinics are busy so we're looking for someone who can manage a busy and varied workload.

We are looking for someone who is incredibly customer focused, with the ability to provide a first class service to patients.

The thought of eye surgery can be a daunting prospect for patients to deal with, so you will need to have an empathetic approach and be able to put others at ease.

What skills and experience do I need?

• Experience in a customer service role and a passion for delivering excellent service
• Experience in a healthcare environment would be advantageous but not essential
• Excellent administration skills
• The ability to reassure and support patients in a healthcare setting where people may be nervous or anxious about treatment