Private Manufacturing Program Manager

Partner with Development and Production Managers to align project timelines, estimates, specifications, and customer expectations.

Collaborate with leadership to support pricing model development and estimate calculation tools.

Develop and maintain customer journey strategies that support onboarding, engagement, and long-term customer success.

Partner with cross-functional teams including Marketing, Business Analytics, CAD/CAM, Customer Experience, and Customer Segments to create targeted growth initiatives.

Monitor and maintain a healthy opportunity pipeline while identifying opportunities for future growth and business expansion.

Prepare and deliver weekly reports on project performance, timeline targets, and business development metrics.

Present customer journey insights, project updates, and business performance results to internal stakeholders.

Basic Qualifications

Bachelor's degree or equivalent combination of education and relevant professional experience.

Experience in business development, account management, project management, customer success, or a related field.

Strong communication, presentation, and relationship-building skills.

Exceptional organizational skills with strong attention to detail and follow-through.

Ability to manage multiple priorities while maintaining a high level of customer service.

Strong problem-solving and decision-making skills.

Self-motivated with the ability to work independently and collaboratively.

Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook.

Preferred Qualifications

Three or more years of experience in business development, account management, customer success, or project management.

Experience working in a manufacturing, product development, wholesale, retail, or custom production environment.

Experience using Salesforce or other customer relationship management (CRM) platforms.

Experience managing customer onboarding and long-term account growth strategies.

Strong analytical skills with experience reporting on pipeline performance, business metrics, and project outcomes.

Passion for building long-term customer relationships and identifying opportunities for business growth.