Privacy Support Analyst

Role Overview

Key Responsibilities

• Monitor end-to-end order, entitlement, and fulfillment workflows for timely and accurate delivery.
• Execute Executive Privacy removal strategies through monitoring, auditing, quality checks, and due diligence.
• Remove personal data from online sources according to task queues, turnaround times, and fulfillment SLAs.
• Triage and resolve fulfillment and removal defects with support, sales, technology, operations, and account teams.
• Use AI-enabled tools for research, data analysis, and documentation while following internal guidelines.
• Validate fulfillment and removal flows, test cases, and data mappings for new products, offers, and campaigns.
• Maintain process documentation, playbooks, and runbooks for common scenarios and edge cases.
• Provide data-driven recommendations to simplify processes, reduce manual work, and improve customer experience.

About You

• Experience in operations, fulfillment, order management, privacy or removal services, or business operations.
• Experience in a SaaS, e-commerce, or subscription-based environment is relevant to the role.
• Proficiency with internet browsers and Microsoft Office Suite, plus the ability to learn new systems quickly.
• Experience using AI or automation tools for research, productivity, analysis, or documentation with human review.
• Strong communication, analytical, problem-solving, organizational, and prioritization skills.
• Ability to manage high task volumes, meet tight deadlines, maintain attention to detail, and collaborate across teams.
• Familiarity with Salesforce, ServiceNow, Jira, contact center platforms, process mapping, or continuous improvement is advantageous.

Working Environment

• The role operates in a fast-paced, ticket- and documentation-driven environment.
• The position requires collaboration with internal teams and external partners connected to third-party platforms.

About Gen