oracle
Principal Technical Program Manager - Analytics
Oracle
Hyderabad, IND
Full-time
Senior · 6+ years experience
Onsite
Discovered 3 weeks ago
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Responsibilities
- Responsibilities
- Oversee assigned enterprise FDI customers to uncover business use cases and achieve business value.
- Serve as the customer's FDI point of contact and trusted advisor
- Track and manage user adoption and customer risk from a product level, using both data and customer insights
- Develop success plans that include stakeholder relationships, governance and adoption plans
- Support customer escalations and cross-functional engagements
- Contribute to the development of the FDI playbook, adoption best practices, and enablement for successful customer engagement
- Collaborate with technical (Product, Solutions Engineering) and business (Sales, Customer Success) teams to drive user and product adoption
- Qualifications
- 6+ years of Customer Success Management experience or similar role in the tech industry (analytics & data highly preferred). Bachelor’s degree required.
- Prior experience in SaaS, Analytics and/or use of Analytics tools (eg Power BI, Tableau, OAC) required, including understanding of technical concepts
- Strong attention to detail, ability to operate independently and drive towards outcomes
- Experience collaborating and influencing senior leadership, including Product Management, Technical Support, and Software Engineering
- Experience with Oracle Fusion ERP or HCM strongly preferred
Qualifications
- Career Level - IC4
Company
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
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