Principal Solutions Engineer

• Build autonomous agents using LLMs, RAG, tool-use patterns, and multi-step reasoning.
• Configure and extend agentic AI platforms; develop AI actions, intents, and knowledge pipelines.
• Implement responsible AI controls - testing, guardrails, PII protection, and compliance.

• Partner with Enterprise Integration, Service Management, and Productivity teams to co-develop agentic solutions that span multiple systems.
• Work jointly with platform engineers to ensure AI agents integrate seamlessly with existing workflows, APIs, and data sources.
• Facilitate technical alignment across teams on shared employee journeys and reusable components.
• Participate in Architecture Council, joint sprint planning, and cross-team design reviews.

• Establish best practices for agentic AI development, testing, deployment, and operations.
• Design reusable integration patterns, API connectors, and event-driven architectures.
• Conduct design reviews, mentor engineers, and drive productivity through automation and tooling.
• Bachelor’s degree in Computer Science, Engineering, AI, or related field.
• 10+ years of professional software engineering or solutions engineering experience.
• 5+ years delivering integrated enterprise solutions across multiple platforms and systems.
• Hands-on experience building agentic AI solutions using LLMs, RAG, NLU/NLP, and orchestration frameworks.
• Experience with agentic AI platforms (Moveworks, ServiceNow AI Agents, Copilot Studio, or similar).
• Strong proficiency in Python and cloud platforms (AWS, Azure, or GCP).
• Experience with API design, event-driven architecture, and workflow orchestration.
• Demonstrated ability to work collaboratively across cross-functional teams in matrixed environments.

• Experience with enterprise service management, integration platforms, or Microsoft 365/Power Platform.
• Background in responsible AI practices, governance, and testing frameworks.
• Experience with knowledge graphs, enterprise search, or content management.
• Experience establishing engineering standards and influencing direction across teams.

• Agentic AI Platforms (Moveworks, ServiceNow AI Agents, Copilot Studio)

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self.

These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living.

eligibility may differ depending on full-time or part-time status.

depends on the applicable US geographic market.

The expected base pay for this position ranges from $118,500 - $165,000 annually, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement?

Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

You may be just the right candidate for this or other roles.

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