Principal Software Engineer - Platform Engineering Workflow Automation

15+ years of engineering experience, or equivalent.

Real experience building and running large-scale distributed systems: workflow engines, integration platforms, data-heavy products, or cloud infrastructure.

Solid grasp of system design for scale, reliability, observability, and production readiness, including database architecture at high transaction volume.

Strong depth in Java, Python, or a comparable language.

A track record of setting technical direction and influencing architecture across teams, even without a formal reporting line.

Comfortable leading through credibility and collaboration rather than title.

Good judgment on when to invest in long-term architecture versus when to just ship.

Experience mentoring senior engineers and building patterns that other teams actually reuse.

Experience with AI-powered products, agentic systems, or workflow automation platforms is a strong plus.

Comfortable reasoning about AI-assisted workflows: data quality, correctness, evaluation, safety, and where a human needs to stay in the loop.

Bonus if you've worked on large-scale enterprise customers or led complex platform migrations.

You'd be shaping how our workflow and automation engines move into an agentic future, on a platform that already runs at serious scale. You'd work with teams that care about doing this well, not just doing it fast.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

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