Principal Software Engineer, Customer Channels and Data

Technical skills

• We value deep engineering expertise and technology leadership over experience in any specific technology stack. Experience with some of the following will help you succeed.
• Engineering & Architecture
• Designing and delivering distributed systems at scale
• API-first and event-driven architectures
• Microservices and Domain-Driven Design (DDD)
• Platform engineering and service-oriented design
• Enterprise integration patterns
• Modern software engineering practices and architecture governance
• AI, Data & Intelligent Experiences
• Highly regarded:
• AI-enabled applications and customer experiences
• Large Language Models (LLMs)
• AI agent architectures
• Retrieval-Augmented Generation (RAG)
• Responsible AI controls and governance
• Model evaluation, monitoring and operationalisation
• Cloud & Platform Engineering
• AWS
• Kubernetes
• Docker
• Infrastructure as Code (Terraform or CloudFormation)
• CI/CD and deployment automation
• Cloud-native architecture patterns
• Engineering Excellence
• DevSecOps and secure-by-design engineering
• Automated testing and quality engineering
• Observability, monitoring and operational resilience
• Production platform ownership
• Incident management and reliability engineering
• Agile delivery practices
• Why this role is different
• Lead one of Business Banking's most significant customer and colleague experience transformations.
• Influence how AI is applied to customer engagement and banker experiences at enterprise scale.
• Shape the future architecture of CRM, workflow and engagement platforms used across the bank.
• Drive engineering strategy while remaining connected to delivery and technical decision-making.
• Work with senior technology leaders to define the next generation of customer service experiences.
• Solve complex technology challenges that directly improve outcomes for customers and colleagues.
• If this sounds like you, apply today!
• Working with us
• At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know.
• If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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