Principal Security Engineer

Own the technical security engineering strategy across Parloa's platform, infrastructure, and AI/ML systems

Lead deep threat modelling and architecture reviews for new and existing systems, including LLM-based and voice/chat AI pipelines

Drive secure-by-design practices into the software development lifecycle, partnering closely with engineering teams rather than gatekeeping after the fact

Design and improve detection, monitoring, and incident response capabilities across cloud and AI infrastructure

Guide security architecture for multi-tenant, sensitive data flows across Parloa's enterprise customer base

Support compliance and governance efforts (e.g. SOC 2, ISO 27001) by ensuring technical controls are sound and well-documented

Mentor senior+ engineers and security practitioners, building security capability across the wider organisation

Act as a trusted technical voice in conversations with enterprise customers and partners on security matters

Stay ahead of the evolving threat landscape for AI and voice/chat systems, bringing new risks and mitigations to the team proactively

Extensive experience (15+ years) in security engineering, with demonstrated impact at Staff or Principal level

Deep expertise in application security and/or cloud security, threat modelling, and secure architecture for distributed, cloud-native systems

Hands-on experience with cloud security across AWS, GCP, or Azure, and container orchestration (Kubernetes)

Strong understanding of identity and access management, encryption, and secure data handling at enterprise scale

Experience securing systems handling sensitive or regulated data, ideally with exposure to GDPR or similar frameworks

A track record of driving security strategy and influencing engineering culture across an organisation, not just executing individual fixes

Excellent communication skills, able to explain security risk and trade-offs clearly to engineers, leadership, and customers

Genuine curiosity about AI systems and a willingness to dig into the emerging security challenges they introduce

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

Earn Trust – act with transparency and reliability.

Obsess Over Customers – always start with the customer problem.

Think Big – set bold goals and pursue them fearlessly.

Have Integrity – do the right thing, especially when it’s hard.

Disagree & Commit – debate with candor, align fast, and deliver.

Own It – take full responsibility for outcomes, not just tasks.

Dive Deep – master the details without losing sight of the big picture.

Bias for Action – move fast, decide quickly, iterate fearlessly.

Deliver Value – measure success by customer and business impact.

Insist on the Highest Standards – raise the bar continuously.

Go the Extra Mile – make the impossible possible.

Hire & Elevate the Best – raise the bar with every hire

Recruiter Interview → Technical Peer Interview → Expert interview(s) → Bar Raiser

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.