linkedin
Principal Product Operations Manager
Branch
Vancouver, CAN
Full Time
Manager
Remote
1 weeks ago
Product OperationsAI/ML WorkflowsProcess TransformationCross functional LeadershipData AnalyticsAmplitude
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Product OperationsAI/ML WorkflowsProcess Transformation
About the Role
Branch seeks a Principal Product Operations Manager to build and scale the product operations function, driving operational excellence through AI-powered tools and workflow automation.
Key Skills for This Role
Product OperationsAI/ML WorkflowsProcess TransformationCross functional LeadershipData AnalyticsAmplitude
Responsibilities
- Build and scale the Product Operations function, including establishing how AI tools augment each operational role
- Define and execute the strategic vision for product operations, establishing frameworks for product led growth and operational excellence
- Own end to end product lifecycle operations including planning processes, prioritization frameworks, delivery mechanisms, and post launch measurement systems
- Identify, pilot, and operationalize AI powered tools and agentic workflows across product, engineering, and design teams
- Lead cross functional initiatives spanning product, engineering, GTM, and customer success to accelerate time to market and improve feature adoption
- Design and operationalize a Voice of the Customer program that integrates quantitative and qualitative signals
- Partner with Product Leadership and executive team on strategic planning, resource allocation, and portfolio management decisions
- Own product knowledge management, ensuring internal teams and customers understand product capabilities and roadmap direction
- Establish and report on operational health metrics including delivery predictability, cycle times, adoption rates, and team efficiency indicators
Requirements
- 12+ years in product management, product operations, technical program management, or strategy roles
- 6+ years leading operations or cross functional teams in a B2B SaaS environment
- Deep domain expertise in B2B SaaS product operations, preferably in adtech, martech, developer tools, or infrastructure platforms
- Demonstrated success implementing organization wide process transformations and change management in companies with 300+ employees
- Hands on proficiency with analytics platforms (Amplitude, Mixpanel), collaboration tools (Linear, Jira, Productboard), and AI/automation platforms (n8n, Zapier, Make)
- Practical AI fluency: experience deploying AI/ML workflows into product development processes
- Proven track record of establishing metrics driven cultures and designing dashboards
- Exceptional communication skills with ability to distill complex operational challenges into clear narratives
- Experience leading in fast paced, high ambiguity environments
Full Job Posting
About the Role
- Branch is looking for a Principal Product Operations leader with a proven background building scalable processes and growing high performing teams in a SaaS environment.
- This newly created role reports directly to the VP of Product and owns all product operations to drive operational excellence.
- The ideal candidate brings a demonstrated ability to work horizontally and vertically across the organization — bridging product, data, engineering, and customer facing teams.
Key Responsibilities
- Build and scale the Product Operations function, including establishing how AI tools augment each operational role and where automation can reduce manual coordination overhead.
- Define and execute the strategic vision for product operations, establishing frameworks that enable product led growth and operational excellence at scale.
- Own end to end product lifecycle operations including planning processes, prioritization frameworks, delivery mechanisms, and post launch measurement systems.
- Identify, pilot, and operationalize AI powered tools and agentic workflows across product, engineering, and design teams.
- Lead cross functional initiatives spanning product, engineering, GTM, and customer success to accelerate time to market and improve feature adoption.
- Design and operationalize a Voice of the Customer program that integrates quantitative and qualitative signals.
- Partner with Product Leadership and the executive team on strategic planning, resource allocation, and portfolio management decisions.
- Own product knowledge management, ensuring internal teams and customers understand product capabilities and roadmap direction.
- Establish and report on operational health metrics including delivery predictability, cycle times, adoption rates, and team efficiency indicators.
Required Qualifications
- 12+ years in product management, product operations, technical program management, or strategy roles, with 6+ years leading operations or cross functional teams in a B2B SaaS environment.
- Deep domain expertise in B2B SaaS product operations, preferably in adtech, martech, developer tools, or infrastructure platforms.
- Demonstrated success implementing organization wide process transformations and change management in companies with 300+ employees or high growth environments.
- Strong executive presence with the ability to act as a translator between technical and business stakeholders.
- Hands on proficiency with the modern product stack: analytics platforms (Amplitude, Mixpanel), collaboration and roadmapping tools (Linear, Jira, Productboard), experimentation frameworks, and data warehousing.
- Practical AI fluency: experience deploying AI/ML workflows into product development processes.
- Proven track record of establishing metrics driven cultures.
- Strategic systems thinker who can redesign workflows from a zero based, outcome first perspective.
- Exceptional communication skills with the ability to distill complex operational challenges into clear narratives.
- Experience leading in fast paced, high ambiguity environments with shifting business needs.
Compensation & Benefits
- Estimated pay range for Canada: 175,000 CAD to 227,000 CAD base salary.
- Additionally includes a 10% annual bonus tied to company goals.
- Comprehensive benefits package including health and wellness programs, paid time off, and retirement planning options.
- Potential equity for qualifying positions.
Workplace & Location
- This role is 100% remote in Canada.
- Does not qualify for relocation or visa sponsorship.
About Branch
- Branch is the leading provider of engagement and performance mobile SaaS solutions for growth focused teams.
- Trusted by brands like Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora.
- Headquartered in Mountain View, CA.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career