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Principal Product Manager - High Volume Lifecycle

Wise
London, GBR
Full-time
Mid-Senior
Hybrid
£120,000 to £148,000,
Discovered 3 weeks ago
Product strategyProduct roadmap developmentService designSystems thinkingSQLData analysis
Free

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Product strategyProduct roadmap developmentService design
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The Mission

Own the holistic servicing experience for high-volume customers with complex financial requirements.

Drive customer success through better activation, expansion, and retention of a high-value customer segment.

The role sits across high-volume growth, lifecycle strategy, servicing, fincrime, design, data, and AI solutions.

The Challenge

Balance the quality, efficiency, and scalability of premium expert support and servicing.

Use data, design, and systems thinking to increase customer confidence, trust, and satisfaction while keeping Wise compliant and scalable.

What You'll Do

  • Shape the vision, strategy, and roadmap for the high-volume servicing area.
  • Own the servicing experience and scale operational capabilities for high-volume customers.
  • Deploy AI solutions where they improve customer outcomes and operational effectiveness.
  • Improve predictability and confidence for customers frequently transacting millions with Wise.
  • Collaborate on servicing capabilities, controls, and operational models.
  • Work across Send, Operations, Contacts, Fincrime, and Compliance to align servicing strategy with business goals.

What We're Looking For

  • Strategic depth and the ability to turn broad, ambiguous problems into actionable strategy.
  • Service design expertise across customer touchpoints, products, and servicing teams.
  • Ability to influence without authority, build trust, and bring clarity to cross-functional teams.
  • Strong data skills, including SQL, for decision-making, hypothesis testing, and stakeholder communication.
  • A willingness to solve complex servicing problems as a growth lever rather than only a cost center.

Compensation

  • Base salary is £120,000 to £148,000, based on experience and interview outcomes.
  • The package includes restricted stock units and other benefits.

About Wise

Wise is a global technology company building services for sending and managing money across borders.

The company emphasizes diverse, equitable, and inclusive teams.

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