Principal Platform Software Engineer

Collaborates with stakeholders to understand customer issues and align solutions.

May provide advanced technical guidance and support to customers regarding customer-reported issues.

Advocates for customers' interests and suggests product enhancements based on feedback.

Provides input to ensure customer satisfaction through timely resolution of issues and effective communication.

Identifies and implements customer issue and/or defect handling and training processes.

Investigates and troubleshoots complex and broad-reaching/scoped maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

Collaborates with the team and externally to follow development practices and coding standards, providing coaching to less experienced team members.

Participates in peer review processes, provides technical leadership, and ensures code quality and adherence to broad acceptance criteria during development, independently.

Demonstrates and shares advanced knowledge of industry best practices and applies them to software development processes.

Implements complex secure coding practices to prevent security vulnerabilities.

Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities), sharing results with manager upon completion.

Drives improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.

Collaborates across the organization to align on expectations and achieve shared objectives. Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs. Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices. Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions. Reviews, contributes to, and documents problem solving strategies.

Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices. Proactively seeks and leverages ongoing feedback and training to improve skills. Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.

Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders. Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.

Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

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