Principal Network Installation Technician (NIT 4)

Help to assess employee skill levels and abilities.

Provide feedback to improve individual and team productivity.

Provide input to the Training/QA Group to assist with the formation of procedural documentation for field tasks - BER testing, platform configurations, deliverables, procedures, etc.

Work closely with the Training/QA Group to develop training for installation standards, general telecom skills, Telcordia installation techniques, safe power procedures, site safety, and best industry practices.

Provide training on completing site surveys to create detailed and accurate site survey reports

Focus on skill set development specific to high profile projects such as Ciena 6500, RLS and Waveserver, as well as Cisco DWDM, and other specialized platforms.

Help ensure that team members are adequately trained and equipped with the tools necessary to succeed.

Prepare and provide complex site reports, documents, diagrams and VISIO drawings as required to meet customer deliverable requirements. Train and certify others to develop proficiency at same.

Help instill operational and field quality expectations within the base of network installation technicians such that the overall perception of and confidence in By Light site work continues to trend upward.

In coordination with Engineering, provide project design support where needed and requested to meet customer objectives.

Join in with joint Engineering-Field Service teams in the field to accomplish high-priority tasking

Maintain high standards of installation services and help instill in assigned field techs.

Provide onsite and remote technical directions, in support of system's deployment, configuration, commissioning, and testing.

Monitor assigned project and task issues, developing resolutions to meet the schedule, quality, and client-satisfaction goals and objectives