Principal, Global Operations Products & Service Delivery

Who are we?

Job Summary

Service Delivery & Operational Excellence

Stakeholder Engagement

Additional Responsibilities

• Lead cross-functional projects end-to-end — managing plans, milestones, risks, and stakeholder communications from requirements gathering through operational transition
• Gather and validate business requirements, lead process mapping and workflow optimization, and apply Lean Six Sigma methodologies to drive efficiency and scalability
• Drive change management activities including documentation, training, and communications; coordinate UAT planning and execution to ensure solutions meet operational requirements
• Analyze operational and performance data to identify trends and opportunities; develop KPI reporting and measure solution effectiveness to inform continuous improvement
• Mentor team members and foster a culture of accountability, collaboration, and innovation

Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or a related field.
• Typically, 10+ years of experience in Business Analysis, Operational Excellence, Service Delivery, Process Improvement, or Business Transformation.
• Proven experience leading cross-functional initiatives and partnering with Product, Engineering, Operations, and Technology teams.
• Strong skills in requirements gathering, process mapping, workflow optimization, and stakeholder management.
• Experience using data and KPIs to drive operational improvements and business decisions.
• Knowledge of Lean Six Sigma, Agile, and change management methodologies; Green Belt certification is an asset.
• Excellent analytical, communication, and presentation skills, with the ability to influence senior stakeholders.
• Experience in data center, infrastructure, telecommunications, professional services, or technology environments is an asset.
• The targeted pay range for this position in the following location is / locations are:
• Canada - Toronto Office TRO : 139,000 - 209,000 CAD / Annual
• United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual
• Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
• The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
• Equinix Benefits
• As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
• Employee Assistance Program : An Employee Assistance program is available to all employees.
• Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .
• Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
• We use artificial intelligence in our hiring process. Learn more here .