{bc}
Apply
company_site

Principal Global NPI Engineer

Nokia
USA
Full-time
Senior · 7+ years experience
Hybrid
Discovered 2 weeks ago
excelpython
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

excelpython
Smart Apply

Full Job Posting

Responsibilities

  • Lead critical customer onboarding, including setup, configuration, training, and troubleshooting to ensure successful deployment and adoption.
  • Act as the primary point of contact for customer management, fostering strong relationships and addressing customer needs during onboarding and early adoption phases.
  • Support and lead customer demonstrations, lab certifications, and early product trials to showcase product capabilities and ensure certification requirements are met.
  • Handle escalations for critical customer issues, ensuring timely resolution, clear communication, and follow-through with stakeholders.
  • Generate customer test plans for newly released hardware or software features to validate performance in customer environments.
  • Contribute to Serviceability Requirements based on customer feedback to enhance product usability and quality using the Product Lifecycle Process.
  • Act as a customer advocate in cross-functional meetings to provide feedback that improves customer experience and product quality.
  • Provide initial escalation support for new Infinera Hardware & Software Releases from FCS to GA.
  • Reproduce early field issues, assist with lab testing, and create technical collaterals for broader communication.
  • Collaborate cross-functionally with teams across regions to align on customer needs and product improvements.
  • Maintain a consistent feedback loop with customers and internal teams to drive enhanced customer satisfaction and product quality.
  • Lead critical customer onboarding, including setup, configuration, training, and troubleshooting to ensure successful deployment and adoption. Act as the primary point of contact for customer management, fostering strong relationships and addressing customer needs during onboarding and early adoption phases. Support and lead customer demonstrations, lab certifications, and early product trials to showcase product capabilities and ensure certification requirements are met. Handle escalations for critical customer issues, ensuring timely resolution, clear communication, and follow-through with stakeholders. Generate customer test plans for newly released hardware or software features to validate performance in customer environments. Contribute to Serviceability Requirements based on customer feedback to enhance product usability and quality using the Product Lifecycle Process. Act as a customer advocate in cross-functional meetings to provide feedback that improves customer experience and product quality. Provide initial escalation support for new Infinera Hardware & Software Releases from FCS to GA. Reproduce early field issues, assist with lab testing, and create technical collaterals for broader communication. Collaborate cross-functionally with teams across regions to align on customer needs and product improvements. Maintain a consistent feedback loop with customers and internal teams to drive enhanced customer satisfaction and product quality.

Qualifications

  • Education Requirements:
  • Proven experience in customer management, onboarding, and relationship-building in technical environments.
  • Prior experience with Long Haul and/or Metro Optical Networks required.
  • Demonstrated ability to lead customer demonstrations, lab certifications, and early field trials.
  • Strong escalation management skills, with a track record of resolving critical customer issues effectively.
  • Detail-oriented with excellent problem-solving skills, applicable to complex network scenarios.
  • Prior exposure to automation (Python, SDN, NetConf, gNMI, OpenROADM, SNMP, NMS, controller, CLI) is a plus.
  • Practical knowledge of Ethernet, DWDM, client interfaces, SONET/SDH (not mandatory), and OTN network concepts & use cases.
  • Knowledge of TCP/IP networking, L2/L3 routing, and switching.
  • Experience with optical test sets such as OTDR, OSA, BERT, and optical power meters.
  • Experience with IP L2/L3 traffic generators and analyzers such as Spirent, IXIA, or Agilent.
  • Hands-on testing experience with ROADM, EDFA, Raman amplifiers, and coherent transponders.
  • Prior system test, QA experience, or knowledge of the product development lifecycle is a plus.
  • Proficiency in creating PowerPoint presentations and using Excel for customer reporting and documentation.
  • Exceptional interpersonal, oral, and written communication skills to engage with customers and internal teams.
  • Bachelor's/master's degree in electrical/Electronic Engineering, Computer Engineering, Computer Science,
  • Telecommunications, or a related field.
  • At least 7+ years of experience in the job offered or related roles.
  • Proven experience in customer management, onboarding, and relationship-building in technical environments. Prior experience with Long Haul and/or Metro Optical Networks required. Demonstrated ability to lead customer demonstrations, lab certifications, and early field trials.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Nokia

Senior Technical Specialist

, IND

Discovered TodayFull-time

Principal Technical Specialist

, IND

Discovered TodayFull-time

Senior Technical Specialist

, IND

Discovered TodayFull-time

Senior Technical Specialist

, IND

Discovered TodayFull-time

Senior Technical Specialist

, IND

Discovered TodayFull-time

Senior Technical Specialist

, IND

Discovered TodayFull-time

Senior Technical Specialist

, IND

Discovered TodayFull-time

Technical Specialist

, IND

Discovered TodayFull-time