Principal Forward Deployed Engineer - AI

This isn't traditional consulting or pure software engineering - it's a hybrid model built for the complexity of real-world AI deployment, where you're accountable for outcomes, not just deliverables.

This role blends deep engineering expertise with client engagement, enabling you to deliver tailored solutions that drive measurable business outcomes. You’ll operate in dynamic environments, working closely with client teams, on-site as needed, to scope, prototype, and deploy solutions at speed. You’ll leverage cutting-edge technologies such as Generative AI , Agentic AI architectures , policy-as-code, and multi-agent ecosystems , while feeding insights back into Kyndryl’s platforms and frameworks to accelerate future deployments.

If you thrive on solving complex problems, enjoy working directly with customers, and want to shape the future of enterprise AI, this role is for you.

Key Responsibilities

Owns client relationship, scoping, delivery assurance, escalation, and team coordination across FDE squads for AI solutions

Sets technical direction, advise C-suite, shape strategy, lead multiple squads

Interacts with Client teams, understand the requirements, datasets to determine and refine objectives.

Contribute to building the solution and own the end-to-end technical delivery of workstream's including Hands-On delivery of Agentic AI solutions

Continuously monitor progress and measure alignment with expected customer outcomes.

Mentor FDEs on potential solutions and contribute to their upskill.

Rapid Prototyping: Build and iterate custom AI solutions tailored to customer needs, leveraging agentic AI frameworks.

Ownership, Deployment & Partnership: Own delivery end to end, from scoping to production. Working as part of the customer team to engineer and deploy production‑ready solutions that drive adoption and measurable business outcomes.

Optimisation: Troubleshoot and enhance system performance, scalability, and reliability.

Field Intelligence: Systematically capture deployment learnings, document best practices, and proactively share insights to inform enhancements to Kyndryl’s core platforms and frameworks.

Continuous Learning: Adapt quickly to emerging technologies and evolving customer requirements by engaging in ongoing professional development.

Platform Contribution: Actively contribute to the evolution of Kyndryl’s AI platforms through feedback, code contributions, and collaboration with product teams.

Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.