Principal Client Solutions Architect – Chicago

Remote - Open to candidates in Canada and the U.S., with preference for those located in Eastern or Central time zones.

Occasional travel may be required for customer meetings, workshops, industry events, and internal team engagements.

• Lead technical and business discovery sessions with enterprise customers and prospects.
• Design scalable, client-centered solutions that align business objectives with Introhive's platform capabilities.
• Translate complex business and technical requirements into clear solution designs and implementation guidance.
• Facilitate executive workshops that build trust, reduce risk, and accelerate decision-making.
• Lead discussions on CRM architecture, APIs, enterprise integrations, AI, data privacy, security, and compliance.
• Partner with Professional Services to ensure a seamless transition from pre-sales through implementation.
• Connect technical capabilities to measurable business outcomes by identifying high-value use cases and ROI opportunities.
• Support strategic sales opportunities, renewals, and expansion initiatives through technical leadership and solution consulting.
• Mentor Solutions Consultants by sharing best practices, developing reusable frameworks, and elevating consulting standards.
• Partner with Product and Marketing to communicate customer feedback, integration opportunities, and market trends that influence product strategy and go-to-market execution.

Success in this role is measured by your ability to:

• Build executive trust through strategic technical leadership.
• Move customers confidently from technical discovery to implementation.
• Deliver clear solution designs that minimize implementation risk.
• Resolve privacy, security, and integration challenges early in the sales cycle.
• Help customers realize measurable business value quickly.
• Elevate the technical capabilities and consulting standards of the Solutions Consulting organization.

• 10+ years of experience, with at least 5 years focused on enterprise-scale B2B SaaS architecture or strategic pre-sales.
• Deep expertise in enterprise CRM platforms, APIs, system integrations, data architecture, and solution design.
• Executive presence with experience leading strategic technical discussions and workshops.
• Experience translating business objectives into scalable technical solutions.
• Strong understanding of enterprise security, privacy, and compliance frameworks.
• Experience designing or supporting AI-enabled solutions, including LLMs, NLP, predictive analytics, or intelligent automation.
• Proven ability to collaborate across Sales, Product, Engineering, Customer Success, and Professional Services.
• Excellent communication, consulting, and stakeholder management skills.

• Experience with Salesforce, Microsoft Dynamics, or similar CRM platforms.
• Experience with Relationship Intelligence, Revenue Intelligence, analytics, or data enrichment technologies.
• Experience supporting customers in Professional Services, Legal, Financial Services, Accounting, Consulting, or similar industries.

• Business Acumen

• Cross-Functional Collaboration
• Customer-Centric Mindset

• Executive Presence
• Solution Design
• Strategic Discovery
• Technical Consulting

At Introhive, you'll join a collaborative, customer-focused team where innovation, technical excellence, and relationships drive everything we do.

You'll partner with leaders across Sales, Product, Engineering, Customer Success, and Professional Services to solve complex business challenges for some of the world's leading organizations.

As we continue to shape the future of AI-powered Relationship Intelligence, you'll influence strategic customer outcomes, mentor technical talent, shape enterprise solution strategy, and help define the future of AI-powered Relationship Intelligence.