Principal Associate, Project Manager - Card Payments Well Managed Team

Responsibilities

• Operational Monitoring & Control Testing: Executing the daily monitoring of control reporting and investigations to rule-out issues, including direct outreach to partners and associates and conducting root cause research for system/process breakdowns. These efforts are leveraged to identify sustainable systemic enhancements that drive automation and ownership. Supporting end-to-end testing of controls by planning and executing required test process steps. Assessing the operational and design effectiveness of automated, hybrid, and manual controls. Creating and maintaining adequate testing support documentation (BRDs, rationale, finding/issues reports).
• Quality & Remediation: Identifying internal control weaknesses and recommending remediation to strengthen the control environment. Learning/performing Quality Assurance reviews of completed test workbooks and results.
• Intent Translation & Process Excellence: Serving as the Content Domain Owner for Procedural Intent, ensuring the accuracy of all materials leveraged within Payments pertaining to how an agent executes a particular task. Working closely with Servicing partners to translate strategic intent into actionable agent steps. This includes identifying and facilitating enhancements to ACT team job aids and agent-facing procedures to minimize unnecessary escalations and executing on the Well Managed agenda to drive sustainability, automation, and enable ownership.
• Technical Integration: Learning/performing code reviews in support of automated/hybrid controls.
• Risk Event Management: Serving as a Business Lead to identify, contain, and remediate issues in accordance with the Enterprise Risk Event standard, ensuring customers are made whole within a timely manner. This includes coordinating fixes with key parties, maintaining open communication with the Event Management team, and actively participating in risk mitigation and recovery efforts. Driving risk-related projects based on defined priorities to ensure scope, timelines, and deliverables are met while proactively identifying risks and mitigating or escalating as needed.

The Successful Candidate

Basic Qualifications

• Bachelor's Degree or military experience
• At least 3 years of experience in Project Management or Process Management
• At least 1 year of experience in Risk Controls or Auditing
• At least 1 year of experience working with analytical, data management, or software engineering teams
• At least 1 year of experience with Excel or Google Sheets

Preferred Qualifications

• Master's Degree in Business, Economics, Mathematics, Engineering, or MBA
• 1+ years of experience in Strategic Planning
• 3+ years of Financial Services industry experience
• 3+ years of regulatory compliance or credit experience
• 2+ years of Technology Project Delivery experience
• 2+ years experience supporting, partnering, or interacting with internal business clients
• 1+ years of experience using Snowflake or Databricks
• 1+ years of Jira experience
• 1+ years of experience leveraging SQL or Python
• Process or Project Management certification (Scaled Agile, Lean, PMP, or Six Sigma)
• Strong organizational agility, consulting, collaboration, and communication skills
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position
• The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
• For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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• Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).