Principal AI Engineer, Chatbot Development

We are looking for a Principal AI Engineer to lead the architecture and deployment of large-scale, LLM-powered conversational Chatbot systems serving both enterprise and consumer use cases.

This is a hands-on technical role focused on building intelligent, autonomous chatbot systems operating in real-time crypto environments. You will define the technical vision and own end-to-end delivery of production-grade conversational AI platforms.

Lead the design, development, and lifecycle management for conversational Chatbots products for enterprise and consumer use cases.

Drive experimentation, simulations, and continuous learning pipelines for Chatbot performance optimization.

Design multi-level intent routing, classifier training, and fallback strategies.

Building dialogue quality evaluation systems.

Drive automated bad-case discovery, A/B testing, and continuous iteration loops.

Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain.

PhD or Master's in Computer Science, AI, Machine Learning, or related field with at least 10 years of industry experience.

Deep understanding of the engineering complexity behind industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies.

Proven experience deploying large-scale conversational products (To Business or To Consumer) in production environments.

Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation.

Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.).

Strong experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks.

Experience in top-tier AI labs or Tech industry leaders

Experience in high-frequency trading, fintech, Web3, or crypto platforms is a strong advantage

Startups or research-intensive environments preferred; must be comfortable operating with ambiguity and speed

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